Account Manager – Renewals

🔥 12 hours ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Serve as a secondary seller within a unified pod structure, supporting the Account Executive through cross-functional alignment and collaborative deal execution • Review whitespace opportunities and organize enablement sessions with Technical Success Managers • Partner with Solutions Consultants to drive growth opportunities • Build customer relationships with economic buyers, decision-makers, champions, and end-users • Negotiate renewals for direct and partner-managed agreements • Identify at-risk accounts and develop plans to mitigate churn and improve customer satisfaction • Drive revenue expansion during renewals and throughout the customer lifecycle • Increase Billable Consumption Metric for subscription customers and convert Pay-As-You-Go customers • Coordinate Customer Business Reviews, contribute to Account Plans, and complete renewal processes and discussions • Support customer onboarding through account health checks and business value assessment enablement sessions • Collaborate with Sales, Operations, Customer Solutions, Legal, and Collections to resolve customer issues • Communicate company messaging and value propositions verbally and in writing • Analyze data, identify industry trends, and advise economic buyers and decision-makers • Maintain accurate customer master records and Salesforce data for accounts, opportunities, and contacts

🎯 Requirements

• 5+ years of experience in a quota-carrying role, managing renewals, or customer success, closing large complex time-sensitive software contracts, preferably within the SaaS industry • Proven ability to build deep, strategic relationships with customer contacts at all levels, including senior leadership and C-Level Executives • Experience building, analyzing, and interpreting datasets to manage a pipeline • Track record of identifying customer goals and leading value-based discussions resulting in growth and expansion • Excellent professional written and verbal communication skills • Ability to work collaboratively with internal and external contacts • Time-management experience supporting early and on-time contract renewals • Experience using and learning software including G Suite, Salesforce, Salesloft, MS Excel, and PowerPoint • Visa sponsorship is not available • Ability to verify identity and eligibility to work • Criminal background check required • Bonus: background in Observability, Application Performance Monitoring, and/or DevOps • Bonus: experience with consumption-based selling and platforms • Bonus: experience with Challenger Sale, Command of the Message, and MEDDPICC • Bonus: contributed to building a scaled Customer Success function • Bonus: project management certifications such as PMP, CSM, or CSPO

🏖️ Benefits

• Healthcare, dental, and vision benefits • Parental leave and planning • Mental health benefits • 401(k) plan and match • Flex time-off • 11 paid holidays • Volunteer time off • Other competitive benefits • Flexible workforce model supporting fully office-based, fully remote, or hybrid work arrangements