Account Manager – Renewals

🔥 13 hours ago

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $138k - $172k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Drive customer revenue retention and expansion • Serve as a secondary seller within a unified pod, supporting the Account Executive through cross-functional alignment and deal execution • Conduct whitespace analysis and organize enablement sessions with Technical Success Managers • Partner with Solutions Consultants to drive growth opportunities • Build customer relationships and negotiate direct and partner-managed renewal contracts • Identify at-risk accounts and develop plans to mitigate churn, increase consumption, and maintain renewal rates • Grow revenue at renewal and throughout the customer lifecycle • Increase Billable Consumption Metric for subscription customers and convert Pay-As-You-Go customers through upsell opportunities • Collaborate with Account Executives at key customer-journey moments • Coordinate Customer Business Reviews, contribute to Account Plans, and complete renewal processes and discussions • Support customer onboarding through account health checks and business value assessment enablement sessions • Collaborate with Sales, Operations, Customer Solutions, Legal, and Collections to resolve customer issues • Communicate company messages and value propositions verbally and in writing • Analyze data to advise strategy, identify industry trends, and inform decision-makers • Maintain accurate customer master records and Salesforce data for accounts, opportunities, and contacts

🎯 Requirements

• 5+ years of experience in a quota-carrying role, managing renewals, or customer success, closing large complex time-sensitive software contracts, preferably within the SaaS industry • Ability to build deep, strategic relationships with customer contacts at all levels, including senior leadership and C-Level Executives • Experience building, analyzing, and interpreting datasets to manage a pipeline • Track record of identifying customer goals and leading value-based discussions that drive growth and expansion • Excellent professional written and verbal communication skills • Ability to collaborate effectively with internal and external contacts • Time-management experience supporting early and on-time contract renewals • Experience using and learning G Suite, Salesforce, Salesloft, MS Excel, and PowerPoint • Visa sponsorship is not available for this position • Must pass employment eligibility verification • Criminal background check required • May be required to pass an export compliance assessment • Bonus: Background in Observability, Application Performance Monitoring, and/or DevOps • Bonus: Experience with Consumption-based Selling and Platforms • Bonus: Experience with Challenger Sale, Command of the Message, and MEDDPICC • Bonus: Experience contributing to a scaled Customer Success function • Bonus: Project Management experience or PMP, CSM, or CSPO certifications

🏖️ Benefits

• Healthcare • Dental insurance • Vision insurance • Parental leave and planning • Mental health benefits • 401(k) plan and match • Flex time-off • 11 paid holidays • Volunteer time off • Other competitive benefits • Flexible workforce model, including fully office-based, fully remote, or hybrid workplaces

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