Global Account Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $90k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Corporate Travel Management (CTM) Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Corporate Travel Management (CTM) is a global leader in business travel management services. CTM delivers tailored travel management solutions, encompassing corporate travel, meetings and events, and innovative travel technology. With a focus on driving savings, efficiency, and safety for companies and their travelers, CTM offers a uniquely designed global business travel management program that aims to provide excellent customer service and measurable ROI. By taking a consultative approach, CTM creates customized travel programs to meet the unique goals of businesses worldwide, supported by a dedicated global travel team and an integrated technology platform.

📋 Description

• Serve as the main liaison between the Client, CTM and its global network of agency partners for multinational and global agreements • Create and maintain measurable business plans and strategic travel management programs for corporate clients • Build value-based partnerships and identify and execute revenue growth opportunities • Translate data into strategic actions • Lead KPI/SLA performance reviews and improve service delivery and client relationships • Manage account budgets, forecasts, profitability and revenue-target alignment • Drive process improvements and efficiencies to optimize program performance and increase client value • Analyze customer survey feedback and implement improvements to enhance satisfaction, retention and account growth • Identify cost and efficiency improvements through management information analysis and client/shareholder dialogue • Introduce and monitor quality performance metrics and client service level agreements • Manage contractual terms, financial agreements and account payments • Liaise with international CTM and agency partner departments to deliver consistent products and services • Collaborate with Sales, Technology and Operations across business lines and regions • Plan and attend client implementation and review meetings • Identify commercial incentives and coordinate supplier meetings • Review and recommend improvements to client travel policy and buying procedures • Ensure accurate and timely delivery of management information • Maintain market and competitor awareness and brief clients on industry developments • Potentially manage direct and indirect reports, including hiring, training, coaching, feedback and development • Model CTM’s core values and support employee engagement and growth

🎯 Requirements

• Bachelor’s degree in related field or relevant experience • Minimum of five (5) years of experience in the multinational business travel sector • Proven track record of Multinational Account Management success in the business travel industry • Demonstrated experience in client relationship management, consultative selling, financial analysis, performance reporting, and process optimization • Proficiency in Microsoft Office Suite • Ability to do basic math • Ability to read and interpret information • Travel management strategy, financial/account management, KPI/SLA frameworks, and continuous improvement methodologies • Ability to build strong commercial relationships with clients, shareholders and suppliers and communicate at all levels • Excellent negotiating skills with experience in setting up and monitoring supplier deals on behalf of clients • Knowledge of Self Booking Tools, MI Reporting and Quality control systems • Demonstrated project management skills, including implementation, forecasting and time management • Flexible approach with ability to meet strict deadlines • Availability for conference calls outside normal business hours due to international time zones • Ability to travel often at short notice and for periods at a time • Domestic travel is a requirement for this position • Fluency in another language(s) in addition to English a plus

🏖️ Benefits

• Company Paid Basic Life & AD&D Insurance • Company Paid Short-Term Disability • Voluntary Long-Term Disability Insurance • Robust Wellness Program with incentives available to save money on medical insurance premiums • Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan • Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan • Flexible Spending Accounts • Dependent Care Savings Account • Dental Insurance Plan • Vision Insurance Plan • 9 Company Paid Holidays including the day after Thanksgiving • Generous paid time off programs for vacation and sick days • Employee Assistance Plan with access to Talk Space Therapy • Family Medical Leave • Paid Parental Leave (4 weeks) • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) • Bereavement Leave • 401(k) Retirement Plan with a generous match per pay period • Student Loan Payment Match • Flexible work environments • Flexible working hours at times to accommodate customer needs

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