Account Manager – Renewals

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $138k - $172k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Drive customer revenue retention and expansion as a secondary seller within a unified account pod • Support Account Executives through whitespace analysis, enablement sessions, and collaborative deal execution • Secure and negotiate renewals for direct and partner-managed agreements • Identify at-risk accounts and develop plans to mitigate churn, increase consumption, and maintain renewal rates • Grow revenue at renewal and throughout the customer lifecycle through upsell opportunities and PAYG conversion • Collaborate with Account Executives on customer journeys, Customer Business Reviews, account plans, and renewal discussions • Support onboarding and product adoption through account health checks and business value assessment enablement sessions • Collaborate with Sales, Operations, Customer Solutions, Legal, and Collections to resolve customer issues • Communicate company messaging and value propositions verbally and in writing • Analyze data to advise strategy, identify industry trends, and inform economic buyers and decision-makers • Maintain accurate customer records and Salesforce data for accounts, opportunities, and contacts

🎯 Requirements

• 5+ years of experience in a quota-carrying role, managing renewals, or customer success, closing large complex time-sensitive software contracts, preferably within the SaaS industry • Ability to build deep, strategic relationships with technical and non-technical customer contacts, including senior leadership and C-Level Executives • Experience building, analyzing, and interpreting datasets to manage a pipeline • Track record of identifying customer goals and leading value-based discussions that result in growth and expansion • Excellent professional written and verbal communication skills • Ability to collaborate effectively with internal and external contacts • Time-management experience supporting early and on-time contract renewals • Experience using and learning software such as G Suite, Salesforce, Salesloft, MS Excel, and PowerPoint • Visa sponsorship is not available for this position • Must verify identity and eligibility to work and complete employment eligibility verification • Criminal background check required to join New Relic

🏖️ Benefits

• Healthcare • Dental insurance • Vision insurance • Parental leave and planning • Mental health benefits • 401(k) plan and match • Flex time-off • 11 paid holidays • Volunteer time off • Commission plan / target sales incentives • Flexible workforce model, including fully office-based, fully remote, or hybrid workplaces • Reasonable accommodation support • Criminal background check and employment eligibility verification processes