
501 - 1000 employees
💼 Consulting
🏥 Healthcare
🛡️ Insurance
Consulting • Healthcare • Insurance
NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.
🔥 0 minutes ago
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501 - 1000 employees
💼 Consulting
🏥 Healthcare
🛡️ Insurance
Consulting • Healthcare • Insurance
NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.
• Support the design, development, testing, and deployment of AI-enabled solutions for enterprise clients • Build, test, maintain, and document AI-enabled applications, workflows, and reusable accelerators • Develop generative AI and LLM prototypes and proof-of-concepts using Claude and other model providers, RAG, APIs, and workflow automation tools • Support agentic AI solutions using enterprise context, approved tools or APIs, and enterprise process orchestration • Assist with prompt and context engineering, structured inputs, response formatting, output constraints, structured outputs, tool use, and human-in-the-loop patterns • Integrate AI capabilities with enterprise platforms, including ServiceNow • Write clean, maintainable, secure, and well-documented code • Support data preparation, document ingestion, chunking, embedding, retrieval, prompt development, evaluation, and testing • Assess model and workflow performance across accuracy, relevance, groundedness, reliability, latency, cost, safety, and user experience • Develop test cases, evaluation datasets, monitoring approaches, and feedback loops • Improve reliability through output validation, source grounding, fallback handling, confidence thresholds, and escalation workflows • Identify issues, document findings, and contribute to iterative improvements • Apply responsible AI principles and implement safeguards for sensitive data, access controls, authorized data use, prompt injection risks, and unsafe tool execution • Document solution behavior, limitations, test results, and operational considerations • Collaborate with product, engineering, design, data science, ServiceNow platform, and consulting teams • Participate in requirements gathering, solution design, sprint planning, code reviews, and retrospectives • Support client-facing teams with technical research, demos, proof-of-concept development, and implementation activities • Contribute to documentation, technical playbooks, reusable components, prompt libraries, evaluation assets, and knowledge-sharing sessions • Stay current on emerging AI technologies, Anthropic and Claude capabilities, frameworks, and enterprise use cases • Research applications of generative and agentic AI for operational efficiency, employee experiences, customer service, knowledge management, and enterprise workflows • Contribute ideas for AI capabilities, reusable intellectual property, Agent Packs, accelerators, and product enhancements • Travel to clients and conferences as needed • Report to the Agentic AI Architect / Senior Forward Deployed AI Engineer
• Currently pursuing or recently completed a degree in Computer Science, Engineering, Data Science, Artificial Intelligence, Machine Learning, or a related technical discipline • 1–3 years of relevant experience through internships, co-ops, research, freelance work, academic projects, or professional roles • Experience with one or more programming languages, preferably Python, JavaScript/TypeScript, Java, or similar languages • Foundational understanding of software engineering concepts, APIs, databases, source control, and cloud-based applications • Exposure to generative AI, LLMs, prompt engineering, machine learning, data science, or automation concepts • Familiarity with context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation • Familiarity with Git, REST APIs, SQL, Docker, LLM APIs, LangChain, LangGraph, LlamaIndex, or cloud AI services • Foundational understanding of responsible AI concepts, including data privacy, model limitations, human oversight, and safe AI deployment • Strong problem-solving skills, curiosity, attention to detail, and willingness to learn in a fast-paced environment • Ability to communicate technical concepts clearly to technical and non-technical stakeholders • Preferred: experience building AI, automation, chatbot, workflow-based, or data-driven projects • Preferred: exposure to Claude, Anthropic API, Anthropic Console, Anthropic Academy learning, or Claude-focused implementation guidance • Preferred: experience using LLM APIs for conversational AI, document processing, summarization, search, knowledge assistants, or workflow automation • Preferred: understanding of RAG, vector databases, embeddings, semantic retrieval, AI agents, tool use, or human-in-the-loop workflow design • Preferred: familiarity with ServiceNow and related platform and workflow tools • Preferred: exposure to AWS, Microsoft Azure, or Google Cloud • Preferred: familiarity with Model Context Protocol concepts and secure API integration patterns • Preferred: experience in an agile software-development environment • Preferred: interest in enterprise consulting, digital transformation, and real-world business challenges
• Mentorship from experienced AI, engineering, product, ServiceNow, and consulting professionals • Opportunities to contribute to client-facing proofs-of-concept, reusable AI accelerators, Agent Packs, and production implementations • Relevant Anthropic training, partner enablement, and technical education opportunities as available through NewRocket’s partnership • Hands-on experience building enterprise-grade generative and agentic AI solutions • Exposure to Anthropic-aligned practices for prompt and context engineering, RAG, tool use, structured outputs, model evaluation, and responsible AI • Experience across the end-to-end lifecycle of AI product and solution development • A strong foundation for a career in AI engineering, software development, data science, enterprise technology consulting, or AI product development • Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Accommodation support for individuals with disabilities
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