Infrastructure Engineer

Job not on LinkedIn

🔥 5 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷 Infrastructure Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NewWave Telecom & Technologies, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏛️ Government

🏥 Healthcare

🤝 B2B

Government • Healthcare • B2B

NewWave Telecom & Technologies, Inc. is a technology and services company that provides AI-driven business solutions and managed IT services primarily for government and enterprise customers. The company offers software engineering, data management, zero trust security, cloud migration and modernization, Microsoft services, customer support, and managed service provider (MSP) capabilities. NewWave also develops tools for data migration and modernization (e. g. , Traferium for Oracle-to-Snowflake migration) and focuses on healthcare IT topics such as SDOH interoperability and HITRUST cybersecurity certification, signaling a strong presence in health-focused IT solutions.

📋 Description

• Serve on the corporate IT team providing system administration, facilities infrastructure, and end user support • Handle user onboarding, offboarding, and helpdesk support • Image, track, and provision laptops, mobile devices, and peripherals for a US-wide remote workforce • Remotely manage end-user software, hardware, and patches • Manage endpoint deployment, device policies, and additions to the NewWave network • Administer user accounts, distribution groups, and system access, including Azure Active Directory, O365 groups, DUO multifactor authentication, and OneDrive • Support Exchange, Office 365, Microsoft Teams, and other Microsoft collaboration platforms • Provide helpdesk support for change, incident, and knowledge management within SLA timeframes • Resolve issues and escalate incidents when necessary • Assist remote workers with desktop support, IT tickets, and issues • Collaborate with onboarding teams and provide new-user training • Maintain inventory of IT-related assets • Support online meeting setup involving MS Teams, Polycom, MS Surface Hub, and printers • Contribute to IT documentation, create training materials, and conduct IT systems training • Report to the Director of IT

🎯 Requirements

• 3+ years of experience with customer service and helpdesk support • 3+ years of experience with desktop support and infrastructure • 3+ years of experience with O365 and Azure Cloud administration is preferred • 3+ years of experience with scripting or automation is preferred • Self-motivated with the ability to work with minimal supervision • Strong technical skills with an emphasis on delivering a high level of customer service • Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, professional training or work experience • Ability to physically move laptops and monitors and lift equipment up to 50 lbs • Windows 10 and Mac OS administration • O365 and Azure Cloud administration; AWS and GCP are a plus • Intune, JAMF and endpoint management • PowerShell and Bash scripting • Ability to troubleshoot a wide variety of technology issues • Excellent interpersonal, verbal, and written communication • Excellent customer service skills • Exceptional organizational skills and attention to detail • Must be able to communicate fluently in English both verbally and in writing • Must have lived in the United States at least 3 out of the last 5 years • Must be a US citizen or permanent resident

🏖️ Benefits

• Equal Opportunity/Affirmative Action Employer • Veteran-friendly employer

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