Product Manager – Website Building

🔥 0 minutes ago

🌐 United States, United Kingdom – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 0%

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Nexcess

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Nexcess is a managed web hosting provider focused on performance, security, and reliability for business websites and online stores. The company offers managed hosting and related services optimized for e-commerce platforms and content management systems, with features like CDN and security integrations to support business and agency customers running WordPress, WooCommerce, Magento, and other web applications.

📋 Description

• Lead discovery, definition, and delivery of assigned product features and improvements across themes, blocks, patterns, templates, and related website-building capabilities • Develop product requirements, user stories, acceptance criteria, and supporting documentation • Maintain and prioritize the product backlog for assigned areas • Break complex or ambiguous problems into clear, actionable deliverables and identify questions, dependencies, and risks • Contribute client and market insights, options, and recommendations to roadmap and planning discussions • Develop working knowledge of WordPress and use the products directly to understand client workflows and usability • Monitor competitive, industry, WordPress, and web-development developments • Gather client insights from support interactions, community discussions, reviews, feature requests, conversations, and product data • Participate in client interviews, usability testing, feedback sessions, prototypes, beta programs, and validation activities • Collaborate with Engineering and Design throughout development • Participate in planning, refinement, review, and retrospective activities • Support release readiness, acceptance testing, compatibility, documentation, release notes, and support communications • Evaluate product performance after release and recommend improvements • Support pricing, packaging, go-to-market, and product launch activities • Monitor product KPIs including adoption, activation, conversion, retention, support contacts, and client satisfaction • Support product instrumentation and reporting • Engage with support channels, community forums, and other client feedback sources • Represent the company professionally in relevant industry and community forums • Develop product management capabilities and take on increasing proficiency and responsibility • Perform other related duties as assigned

🎯 Requirements

• Experience in product management or a related role involving product development, web development, design, technical support, quality assurance, project coordination, or comparable responsibilities • Hands-on experience building or managing websites using WordPress, including practical familiarity with the block editor, themes, and site or page design • Ability to communicate clearly and develop requirements, user stories, summaries, or other documentation • Ability to organize ambiguous problems into structured, prioritized, and actionable work • Ability to collaborate effectively with Engineering, Design, and other cross-functional teams • Demonstrated ability to gather and incorporate client feedback into product or project decisions • Ability to understand and interpret product data and use available information to support recommendations • Ability to evaluate user experience and product considerations and communicate clear recommendations • Willingness to develop knowledge of the commercial and business aspects of product management • Experience with the WordPress block editor, including block patterns, template editing, and site-wide design settings • Familiarity with page builders, block plugins, theme frameworks, or comparable website-building technologies • Working knowledge of HTML, CSS, or JavaScript • Familiarity with web performance and accessibility considerations • Experience working with agencies, freelancers, small businesses, or other organizations that build websites • Experience with plugin or theme products, including free and paid offerings, licensing, and product updates • Experience supporting beta programs, client research, product launches, or similar product activities • Participation in WordPress, web development, design, or related professional communities

🏖️ Benefits

• Approved remote work environment • Reasonable accommodations for qualified individuals with disabilities • Professional development in product management capabilities • Feedback to improve product knowledge, effectiveness, and decision-making