Technical Advisor

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Venture Round on 2015-02

Healthcare • Consulting • Healthcare Insurance

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Serve as the main technical point of contact for clients • Implement and coordinate environment creation and data migration according to project scope • Participate in all implementation lifecycle stages, including discovery, testing, deployment, and post-go-live support • Gather customer requirements and understand current and future-state systems • Design and configure system infrastructure and NextGen solution technical components • Provide customer knowledge transfer on system and user maintenance • Troubleshoot issues throughout implementation and post-go-live support • Identify risks and communicate issues through the Project Manager and internal leadership • Document and validate customer requirements and map them to NextGen functionality • Create system blueprints and dataflow diagrams for projects • Conduct phone and in-person consulting sessions to ensure technical production readiness • Attend internal and client project meetings and provide progress and deliverable status • Consult clients on technical architecture requirements • Ensure infrastructure meets technical specifications and best practices • Serve as a go-to resource for functional areas for internal and external users • Execute and modify SQL and PowerShell scripts to meet customer needs • Document best practices and solutions and contribute to the solutions repository and internal knowledge sharing • Review and respond to posted feedback and questions • Lead and participate in Continuing Education sessions • Complete new release training and stay current on product functionality • Perform basic and complex troubleshooting and engage other teams as needed • Perform other duties supporting the overall objective of the position

🎯 Requirements

• Bachelor’s degree, or any combination of education and experience providing the required qualifications • 7+ years of experience in healthcare IT in a technical role, preferably with enterprise solutions • Experience with software in a SaaS/cloud computing environment • Industry certification in networking, SQL, or related areas • Customer-centric approach • Excellent organization, communication, collaboration, and listening skills • Analytical and problem-solving skills • Technology and troubleshooting skills • Ability to independently execute client projects • Ability to read and understand vendor technical specifications • Ability to analyze vendor feedback, determine root cause, and identify next steps • Ability to manage multiple projects and customers and prioritize work • Ability to lead and facilitate customer workshops and sessions • Willingness to travel to customer sites as needed

🏖️ Benefits

• Equal opportunity employer • Inclusive and diverse work environment