Director, Customer Success and Services – Module Frames

Job not on LinkedIn

🔥 16 hours ago

🏄 California, Tennessee – Remote

🏄 California – Remote 🎸 Tennessee – Remote

💵 $185k - $210k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nextracker Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Nextracker Inc. is a provider of solar energy solutions that designs, supplies, and supports utility-scale solar projects from design through operations. The company delivers specialized solar tracking hardware, installation logistics, training, and ongoing operations support, and pairs field-proven equipment with data-driven “solar intelligence” to improve yield, speed deployments, and ensure reliable performance in challenging environments worldwide.

📋 Description

• Define and establish foundational, repeatable processes, procedures, documentation, and systems for onboarding and managing module frame customers • Utilize established tools to actively manage client accounts and serve as the primary interface between customers and Nextpower throughout contract management • Evaluate internal teams and stakeholders to identify capabilities, systems, tools, and resources supporting customer delivery • Establish customer-centric processes, systems, and workflows for advanced module frame customers • Create documentation, presentations, and materials communicating established processes • Own and continuously improve SOPs for recurring purchase-order project delivery • Establish, measure, and report customer-care KPIs • Act as primary customer contact and ensure satisfaction and resolution of issues • Schedule and manage customer meetings, deliverables, and information requirements • Document customer changes and communicate requirements to internal stakeholders • Ensure contractual legal and financial requirements are understood, followed, and proactively managed • Advocate internally for customer needs • Coordinate on-time product delivery from purchase-order acceptance through delivery with Supply, Logistics, Finance, Quality, freight forwarders, and customers • Develop and own project dashboards covering project status and open action items • Potentially manage direct reports and oversee their training, success, and development

🎯 Requirements

• Minimum 7 years of Project/Program Management experience gained in either energy, construction, mining, or oil & gas • Minimum 5 years of customer account or relationship management • Strong project management skills and qualifications; PMP preferred • Excellent customer service skills and talent for dealing with customer support issues • Ferocious attention to detail, tenacious with follow-ups, and committed to leading by example with personal accountability • Experience navigating and interfacing with a highly matrixed organization • Excellent verbal and written communication skills • Demonstrated leadership capabilities • Passion for solar or renewable energy • Knowledge of PV technology and its applications

🏖️ Benefits

• Health care coverage • Dental and vision coverage • 401(K) participation including company matching • Company paid holidays • Unlimited paid time off • Generous discretionary company bonuses • Life and disability protection • Stock compensation may be available for certain positions