Federal Customer Success Manager

🕒 September 19

🦀 Maryland, Virginia – Remote

🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $160k - $210k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 1%

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Versa Networks

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $120M Private Equity Round - Versa Networks on 2022-10

Cybersecurity • SaaS • Enterprise

Versa Networks is a networking and security company that provides a unified Secure Access Service Edge (SASE) platform and secure SD‑WAN solutions. Its VersaONE platform and VersaAI combine networking, threat protection, Zero Trust access, and observability into a single operating system and console delivered as cloud, software, and hardware options. Product capabilities highlighted include SASE/SSE, SD‑WAN, Next‑Generation Firewall (NGFW), ZTNA, CASB, SWG, DLP, ATP, UEBA, IPS, secure SD‑LAN/SD‑NIC, routing, and digital experience monitoring, targeting enterprises and service providers across industries such as finance, telecom, healthcare, retail, and government.

📋 Description

• Organize and facilitate internal resources to meet customer deliverables on time • Coordinate Versa work and serve as the central customer point of contact • Assess and mitigate project risks • Build and maintain trusted relationships with key customer contacts • Collaborate with Sales, Customer Success, Product Marketing, Engineering, Professional Services, and other internal teams • Provide guidance and recommendations to maximize customer value from Versa solutions • Create revenue-growth opportunities through upselling and cross-selling • Produce monthly, quarterly, and ad hoc internal and customer-facing reports • Develop and manage project plans covering deliverables, status, and risks • Engage internal resources to ensure successful project implementation and enhancements • Document and lead customer engagement information, including contacts, statuses, and next steps • Ensure customer deliverables are correctly tracked

🎯 Requirements

• Minimum 10 years-experience in a similar role (Customer Success, Account Management, Project Manager) • Experience directing and managing deliverables for a complex customer project in a customer facing role • Federal DoD Secret clearance highly desirable • Evidence of establishing and maintaining exceptional client relationships that fuel growth • Strong organization skills • Confident communicator; comfortable talking to stakeholders of all levels via phone, email, or in person • Comfortable working in a highly matrixed environment • Must be a US Citizen • Applicants must be authorized to work in the US • Location: Virginia, Maryland, Washington DC

🏖️ Benefits

• Competitive compensation package with pre-IPO equity • Comprehensive medical, dental, and vision insurance plans • Generous PTO policy including vacation days, sick leave, and paid holidays • Flexible remote work and hybrid options • Training, certifications, and educational resources • Employee recognition programs and awards • Collaborative, inclusive, and supportive team culture • Generous parental leave policies

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