IT Knowledge Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NexusTek

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🔒 Cybersecurity

💰 Private Equity Round on 2023-05

Cloud Services • Cybersecurity • IT Consulting

NexusTek is a managed service provider specializing in IT transformation through comprehensive cloud, cybersecurity, data, and consulting services. They focus on delivering tailored solutions that enhance business operations, security, and cost-efficiency. With expertise in hybrid cloud solutions and advanced cybersecurity measures, NexusTek empowers businesses to optimize their IT strategies for enhanced productivity and growth.

📋 Description

• Partner with MSO leaders to shape the knowledge strategy and roadmap • Create and maintain knowledge standards, including templates, taxonomy, ownership, and article review cycles • Review current use of knowledge and support tools and recommend practical improvements • Use AI to identify knowledge gaps and generate, refine, and update articles with human accuracy review • Work with SMEs and frontline teams to capture tacit knowledge and convert it into clear, searchable content • Support large client onboardings by preparing and organizing knowledge and documentation needed at go-live • Track knowledge health metrics such as article usage, freshness, and coverage • Report knowledge progress to leadership

🎯 Requirements

• 2+ years in IT, MSP, or technical support • Direct experience writing, maintaining, or managing knowledge base content • Experience applying content standards such as templates, taxonomy, and article lifecycle across a team or multiple teams • Familiarity with knowledge base and ITSM/PSA tools • Comfort evaluating how well knowledge base and ITSM/PSA tools are being used • Experience with ConnectWise PSA, IT Glue, Atlassian Confluence, NICE CXone Expert, or similar tools is a plus • Hands-on experience using AI tools to draft, improve, or maintain technical content, or a strong interest in learning this quickly • Clear writing and collaboration skills to work with technicians, SMEs, and team leads • Client onboarding or documentation handoff experience is a plus • Ability to work Monday–Friday, 8:00 am–5:00 pm MT, with occasional after-hours updates • Three professional references, including at least one direct supervisor

🏖️ Benefits

• Four weeks of annual accrued PTO • Seven paid national holidays • Medical, dental, and vision options • Company-paid life insurance • Company-paid short- and long-term disability • Voluntary critical illness and accident benefits • Voluntary Legal Shield and identity theft protection • Discretionary annual 401k match plan • Generous employee referral bonus plan • Employee Assistance Program • Access to over 90,000+ courses in ADP My Learning • StandOut employee engagement tools • Eligible to apply for a Pluralsight license • Eligible to apply for NexusTek Technical Academy or Leadership Academy