Service Desk Engineer – M-F 3pm to Midnight PST

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $25 - $28 / hour

⏰ Full Time

🟢 Junior

👷🏻‍♀️ Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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NexusTek

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🔒 Cybersecurity

💰 Private Equity Round on 2023-05

Cloud Services • Cybersecurity • IT Consulting

NexusTek is a managed service provider specializing in IT transformation through comprehensive cloud, cybersecurity, data, and consulting services. They focus on delivering tailored solutions that enhance business operations, security, and cost-efficiency. With expertise in hybrid cloud solutions and advanced cybersecurity measures, NexusTek empowers businesses to optimize their IT strategies for enhanced productivity and growth.

📋 Description

• Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system • Provide remote Tier 1 and Tier 2 technical support to multiple client environments across Windows and macOS platforms • Troubleshoot and resolve moderately complex hardware, software, peripheral, workstation performance, operating system, and application issues • Support Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive environments • Perform Exchange diagnostics, message tracing, mailbox permissions management, and mail flow analysis • Support line-of-business applications, remote access tools, collaboration platforms, and diverse client infrastructures • Support MFA configuration, conditional access troubleshooting, and secure account recovery • Manage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools • Assist with deployment of policies, software packages, and configuration changes • Administer Active Directory and Entra ID, including permissions management and access troubleshooting • Provide intermediate networking support for DNS, DHCP, VPN connectivity, and basic routing issues • Use RMM platforms to proactively identify and remediate issues • Manage a multi-client ticket queue while adhering to SLAs and response targets • Log, categorize, prioritize, and document incidents in PSA/ITSM platforms such as ConnectWise, Autotask, or ServiceNow • Troubleshoot issues through resolution or reassignment and escalate incidents to Tier 2 or Tier 3 teams when appropriate • Review Entra ID sign-in logs and investigate suspicious login activity or account lockouts • Assist with endpoint security tools including antivirus, EDR, and email security platforms • Support security remediation efforts and maintain client-specific compliance and data protection standards • Deliver professional support and communicate technical findings and solutions to technical and non-technical stakeholders • Provide timely updates, manage client expectations, and build reliable relationships with client contacts • Work Monday through Friday, 3:00 p.m. to midnight Pacific Standard Time, with possible variation of one hour; training hours may differ

🎯 Requirements

• 1–3 years of experience in a service desk or Managed Service Provider (MSP) environment, with MSP experience preferred • Strong working knowledge of Windows and macOS operating systems • Experience supporting Microsoft 365 environments including Exchange Online administration • Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf) • Experience with Active Directory and Entra ID administration • Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN) • Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms • Exposure to endpoint security tools and email security platforms • One or all of the following certifications is highly desirable: CompTIA A+ and Network+; Microsoft 365 Fundamentals (MS-900); Modern Desktop Administrator Associate (MD-102); Azure Fundamentals (AZ-900); ITIL Foundation • Vendor certifications related to firewall, security, or RMM platforms are a plus • Must complete the Culture Index survey as an application requirement • Three professional references, including at least one direct supervisor • Must be eligible to work in the United States; NexusTek participates in E-Verify for all US Employees

🏖️ Benefits

• Four weeks of annual accrued PTO • Seven paid national holidays • Medical, dental, vision options • Company-paid life insurance, short and long-term disability • Voluntary benefits such as critical illness and accident • Voluntary Legal Shield and identity theft protection • Discretionary annual 401k match plan • Generous employee referral bonus plan • Employee Assistance Program • Access to over 90,000+ courses in ADP My Learning • StandOut employee engagement tools • Eligible to apply for a Pluralsight license • Eligible to apply for NexusTek Technical Academy or Leadership Academy • No travel • Remote work from home

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