Specialist II, Learner Technology

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🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nightingale Education Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📚 Education

Healthcare • Consulting • Education

Nightingale Education Group is a U. S. -accredited nursing workforce developer founded in 2010 and headquartered in Salt Lake City, Utah. It advances health equity by delivering nursing education across the professional continuum (prelicensure to graduate and continuing education), creating learning resources and online courses, and providing workforce development and recruitment solutions that connect healthcare employers with a relevantly skilled nursing workforce representative of the communities they serve. The organization operates several divisions—Nightingale College (higher learning and clinical apprenticeships), Nightingale Innovations/EvolvEd (learning resources and on-demand courses), and Nightingale Solutions (employer workforce services)—focused on training, upskilling, and placing nurses to improve access to care and close educational and health equity gaps.

📋 Description

• Serve as the first point of contact for learner technical issues involving Learner Experience Management platforms and apps • Address and resolve Tier 1 and Tier 2 technical concerns • Coach and train learners in technology and create asynchronous learner resources • Respond to learner inquiries via phone, email, and Teams chat • Provide in-depth troubleshooting and resolutions for complex issues beyond Tier 1 • Follow up on, resolve, or escalate learner technical issues • Identify patterns in learner concerns and escalate insights to leadership or relevant teams • Contribute to system-improvement decisions based on recurring issues • Assist with concerns raised in learner satisfaction surveys • Create and maintain technology resources in the Technology Center • Collaborate with Learner Experience Management teams to support instructional programs, coaching opportunities, and learner academic success • Maintain knowledge of College services and perform soft transfers to ensure learner needs are met • Maintain proficiency in platforms, software, and apps used by Learner Experience Management • Maintain data and complete assigned reporting • Participate in functional, team, college, and organizational meetings • Participate in implementing functional and technical projects • Serve as a resource for special initiatives and ensure the learner perspective is considered in project planning and execution

🎯 Requirements

• Bachelor’s Degree in Information Technology or equivalent degree, certificate or equivalent experience is required • Competency in web-based communication, online databases and platforms, and Microsoft software systems and tools is required • Prior experience with help-desk ticketing is strongly preferred • Demonstrated experience creating asynchronous coaching materials is preferred • Demonstrated experience or course work in web design is preferred

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