Patient Access Specialist

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Northwestern Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $25M Grant on 2018-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Northwestern Medicine is a renowned healthcare provider offering a wide range of medical services, including COVID-19 and flu vaccinations, cutting-edge treatments, and pioneering surgical procedures. The organization is deeply involved in clinical research, contributing to significant medical advancements such as exploring the causes of diseases like lupus and breakthroughs in cancer treatment. With a robust network of hospitals and specialized care centers, Northwestern Medicine is dedicated to patient wellness, community impact, and medical education. They emphasize accessibility, patient safety, and convenience through services like telehealth, financial assistance, and multilingual support. Whether it's immediate care, advanced procedures, or multidisciplinary care for complex conditions, Northwestern Medicine is committed to leading the way in healthcare innovation and patient-centered care.

📋 Description

• Provide exceptional customer service to patients and establish a positive first impression • Respond to patient questions and concerns, escalating extraordinary issues as necessary • Maintain patient confidentiality in accordance with HIPAA regulations • Identify and collect patient demographic information • Schedule and direct patients through Northwestern Medicine systems • Contact patients to schedule appointments • Perform medical necessity checks and communicate options when appointments fail • Inform patients about financial account issues and complete out-of-pocket estimates • Provide training and education as needed • Participate in cross-training between departments • Participate in quality assurance reviews and quality improvement activities • Resolve service breakdowns using service recovery skills • Communicate information about physician referrals, insurance referrals, and consultations • Collect authorization numbers and provide handoff instructions to scheduling staff • Verify orders, insurance eligibility, and benefit levels using online systems and telephone • Document accurate notes and Epic messages/telephone encounters in Epic • Prevent visit issues by checking tests, preparation requirements, locations, times, duplicate records, and order retrieval • Collect and verify registration data and monitor registration, scheduling, and insurance verification • Analyze account activity, identify problems, and initiate resolutions • Suggest process improvements and act as a training resource for staff • Complete other assigned duties and adapt schedules to changing business needs

🎯 Requirements

• High School diploma or equivalent • 2-3 years customer service or medical office experience • Excellent interpersonal, verbal, and written communication skills • Proficiency in computer data-entry/typing • Ability to read, write, and communicate effectively in English • Basic computer skills • Ability to type 40 wpm • Ability to multi-task • Customer service orientation • Excellent organizational, time management, analytical, and problem-solving skills • Additional education preferred • Additional language skills preferred • Healthcare finance and/or healthcare insurance experience preferred • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration, preferred • Must complete background check authorization and disclosure if offered the position

🏖️ Benefits

• Tuition reimbursement • Loan forgiveness • 401(k) matching • Lifecycle benefits • Competitive benefits supporting physical, emotional, and financial well-being • Background check and employment process compliant with applicable laws

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