Patient Access Specialist

🔥 12 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Northwestern Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $25M Grant on 2018-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Northwestern Medicine is a renowned healthcare provider offering a wide range of medical services, including COVID-19 and flu vaccinations, cutting-edge treatments, and pioneering surgical procedures. The organization is deeply involved in clinical research, contributing to significant medical advancements such as exploring the causes of diseases like lupus and breakthroughs in cancer treatment. With a robust network of hospitals and specialized care centers, Northwestern Medicine is dedicated to patient wellness, community impact, and medical education. They emphasize accessibility, patient safety, and convenience through services like telehealth, financial assistance, and multilingual support. Whether it's immediate care, advanced procedures, or multidisciplinary care for complex conditions, Northwestern Medicine is committed to leading the way in healthcare innovation and patient-centered care.

📋 Description

• Practice the Patients First philosophy and maintain high customer service standards • Respond to patient questions and concerns; escalate extraordinary issues to the Team Lead or Operations Coordinator • Maintain patient confidentiality under HIPAA regulations • Provide exceptional customer service and create a positive first impression • Identify and collect patient demographic information • Schedule and direct patients through Northwestern Medicine systems • Contact patients to schedule appointments • Perform medical necessity checks and communicate options when appointments fail • Inform patients about issues securing financial accounts • Complete out-of-pocket estimations • Provide training and education as needed • Manage schedules and complete assignments on time • Cross-train between departments to ensure coverage • Participate in Quality Assurance reviews • Resolve service breakdowns using service recovery skills • Communicate physician referral, insurance referral, and consultation information • Collect authorization numbers in relevant systems • Collaborate across units and departments to resolve operational issues • Verify or print patient orders using online retrieval systems • Verify insurance eligibility and benefit levels using online tools or phone • Complete accurate handoff instructions and Epic notes • Run real-time eligibility checks and follow out-of-network policies • Prevent patient-visit issues by verifying tests, preparation requirements, scheduling conflicts, time, location, and duplicate records • Maintain complete registration data and update registration systems • Analyze account activity and initiate resolutions • Suggest and implement process improvements • Monitor registration, scheduling, and insurance verification quality standards • Act as a training resource for new staff and coworkers • Perform other assigned duties

🎯 Requirements

• High School diploma or equivalent • 2-3 years customer service or medical office experience • Excellent interpersonal, verbal, and written communication skills • Proficiency in computer data-entry/typing • Ability to read, write, and communicate effectively in English • Basic Computer Skills • Ability to type 40 wpm • Ability to multi-task • Customer service oriented • Excellent organizational, time management, analytical, and problem solving skills • Preferred: Additional education • Preferred: Additional language skills • Preferred: Healthcare finance and/or healthcare insurance experience • Preferred: Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration • Must complete authorization and disclosure form for background check if offered the position

🏖️ Benefits

• Tuition reimbursement • Loan forgiveness • 401(k) matching • Lifecycle benefits • Employee physical, emotional, and financial well-being resources • Protection for unexpected life events • Equal opportunity employment • Background check process evaluated case-by-case and conducted in accordance with applicable laws

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