Business & Fulfillment Operations Program Coordinator

Job not on LinkedIn

🕒 3 days ago

☕ Washington – Remote

☕ Washington – Remote

💵 $75.8k - $105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Program Manager

👻 Ghost score 0%

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NoaNet

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

📡 Telecommunications

🤝 Non-profit

📚 Education

Telecommunications • Non-profit • Education

NoaNet is Washington state’s nonprofit broadband provider. It operates a reliable, open-access broadband network totaling over 3,300 fiber miles across Washington, providing high-speed connectivity to nearly 260,000 people in rural and underserved areas. Established with the aid of $140 million in federal grants, NoaNet has expanded its network to serve more than 170 communities, 2,000 schools, hospitals, libraries, and other institutions. Its mission focuses on enhancing universal broadband access to improve quality of life, productivity, and economic opportunities in the region.

📋 Description

• Coordinate departmental projects, service delivery activities, and operational initiatives across Business & Fulfillment Operations • Track project timelines, milestones, action items, and status updates while supporting leaders and project managers • Support customer onboarding, service activations, order processing, and customer experience initiatives • Provide overflow support for order inquiries, quotes, service requests, and customer communications • Maintain project documentation, records, repositories, and operational files utilizing Box and other business systems • Support workflow administration and coordination activities within Monday.com • Assist with administration and operational support activities within Camvio, COS Systems, and related OSS/BSS platforms as it relates to NoaNet Community Broadband • Support operational processes and reporting activities associated with NetSuite and other business systems • Prepare operational, customer, project, and performance reports for leadership review • Assist with KPI tracking, dashboard maintenance, and business performance reporting • Coordinate recurring meetings, agendas, communications, and administrative activities • Identify opportunities to improve workflows, documentation practices, reporting processes, and customer experience

🎯 Requirements

• Bachelor’s degree in Business, Telecommunications, Project Management, Communications, Marketing, or related field; equivalent experience considered • Two to five years of experience in telecommunications, operations, project coordination, customer support, or related fields • Strong organizational, communication, and customer service skills • Experience with Monday.com, Box, Camvio, COS Systems, NetSuite, and Microsoft 365 preferred • Ability to manage multiple projects and priorities in a fast-paced environment • Availability to travel as needed • Must be able to lift and carry up to 20+ pounds • Must maintain and possess a valid driver’s license, proof of insurance, and a satisfactory driving record • Ability to work effectively in a remote and collaborative environment

🏖️ Benefits

• Defined Benefit Retirement Plan through the WA State Department of Retirement Systems • 457b Optional Supplement Plan • Medical, Dental and Vision insurance • Accidental Death and Long Term Disability Plan • Combined Paid Leave • 11 Paid Holidays