Partner Program Manager – Service Delivery

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 12%

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Drata

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

💰 $100M Series B on 2021-11

Cybersecurity • Compliance • SaaS

Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company’s security controls, streamlining workflows to ensure audit-readiness. The platform provides solutions for startups, growth, and enterprise companies to scale and enhance their compliance programs. It covers a variety of frameworks including SOC 2, ISO 27001, HIPAA, GDPR, and FedRAMP. Drata offers integrations with various systems and promotes automation and customization in managing compliance processes, helping companies maintain compliance effortlessly through adaptive automation and deep integrations with existing IT ecosystems.

📋 Description

• Own day-to-day relationships with a portfolio of service delivery partners, including consultancies, MSPs, and vCISO firms • Serve as primary partner contact for program participation, escalations, joint pipeline, and growth planning • Run QBRs/MBRs with senior partner stakeholders • Align partners on joint goals, delivery capacity, and quarterly commitments • Support partner recruitment from internally sourced leads • Guide promising firms through onboarding and into the partner program • Partner with the Partner Certification team to build and maintain services-focused learning content • Own services-side partner enablement, including onboarding, ongoing training, instructor-led workshops, and product/framework rollouts • Define and monitor partner delivery quality metrics, including implementation CSAT, time-to-audit, audit control coverage, and escalation rates • Drive remediation programs when partner delivery falls below Drata standards • Build feedback loops with Professional Services and Customer Success teams • Feed delivery lessons into partner enablement and program design • Coordinate with the Channel Sales program manager on shared rhythms, consistent messaging, and lifecycle handoffs

🎯 Requirements

• 5+ years of experience in partner programs, channel/alliances, partner enablement, or partner operations at a B2B SaaS company, or equivalent experience leading services delivery or partner engagement at a consulting or audit firm working closely with SaaS platforms • Demonstrated experience designing or operating partner enablement, certification, or accreditation programs at scale • Strong program management skills • Ability to manage multiple concurrent workstreams and partner cohorts • Cross-functional experience with Sales, Customer Success, Professional Services, Marketing, and Product • Ability to translate partner feedback into clear, actionable asks • Strong written and verbal communication skills • Comfortable presenting to internal leadership and senior stakeholders at partner firms • Proven ability to independently structure and execute ambiguous problems • Familiarity with the GRC, security, or compliance space and its market landscape (nice to have) • Direct experience working at or building a partner program for a GRC, security, or compliance vendor (nice to have) • Familiarity with PRM platforms such as Allbound, Impartner, or PartnerStack and Salesforce-based partner workflows (nice to have) • Light technical fluency with platform capabilities, APIs, and integrations (nice to have) • Relevant industry certifications such as CISA, CISSP, CIPP/E, CIPP/US, CRISC, ISO 27001 Lead Auditor/Lead Implementer, or ASAP CA-AM (nice to have) • Must be located in the United States

🏖️ Benefits

• Stock equity • Up to 100% employer-paid medical, dental, and vision premiums for employees and dependents • Comprehensive wellness benefits • Healthcare concierge services • 401(k) plan • Company-paid life and disability insurance • Tax-advantaged spending accounts • Discounted voluntary offerings • Paid parental leave after six months of employment • Kindbody fertility and family-building benefits • Dedicated leave specialists • Generous annual professional and personal development stipends • Internal learning opportunities • Flexible vacation policy • Paid holidays • Other recharge perks