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Senior Recruiting Program Manager

🕒 September 4

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

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Included Health

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

👥 HR Tech

Healthcare • SaaS • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Lead a portfolio of recruiting programs and operational improvements • Own recruiting programs from planning through execution, measurement, and iteration • Build program plans, milestones, stakeholder maps, risks, decisions, communications, and success measures • Lead the operational development of an internal mobility program • Support talent-brand programs that strengthen the employer brand, diversify sources of hire, and improve candidate experience • Identify recruiting-lifecycle friction and design simpler, more consistent ways of working • Improve processes through standardization, documentation, automation, and clear ownership • Incorporate AI and technology into recruiting processes • Lead change-management efforts for major recruiting initiatives, including the ATS transition • Create communications, training, enablement, and adoption plans • Manage employer-of-record and contingent-workforce programs • Evaluate partner performance, utilization, cost, quality, and responsiveness • Partner with Talent Acquisition, HR, Finance, Legal, business leaders, technical systems owners, and vendors • Facilitate working sessions and decision forums • Influence without formal authority and create accountability across teams • Communicate with executive, technical, operational, and frontline audiences • Build alignment, surface risks, and maintain focus on measurable outcomes

🎯 Requirements

• 7+ years of experience in recruiting operations, talent programs or a related field • Demonstrated experience owning complex, cross-functional programs from strategy through execution, adoption, and measurement • Experience leading change-management efforts for a major process, program, or technology transition • Deep knowledge of recruiting processes, stakeholder needs, and the candidate, manager, and recruiter experience • Demonstrated ability to operate in ambiguity, define direction, and make progress with incomplete information • Proficient data fluency, including the ability to interpret metrics, identify trends, evaluate tradeoffs, and make evidence-based recommendations • Experience managing recruiting vendors, agencies, contingent-workforce programs, or similar external partners • Strong project and program-management skills, including planning, governance, risk management, prioritization, and executive communication • Ability to influence and create accountability across teams without direct authority • Exemplary written and verbal communication skills • Strong judgment, organization, follow-through, and comfort balancing strategic priorities with operational detail

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