Customer Care Specialist

Job not on LinkedIn

🕒 July 27

🏄 California – Remote

🏄 California – Remote

💵 $55k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 30%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Noctrix Health, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Noctrix Health, Inc. is a pioneering company focused on developing next-generation, clinically validated wearable therapeutics aimed at managing chronic neurological disorders. With a mission to address the unmet needs of individuals living with such conditions, Noctrix combines expertise from seasoned medical device experts, neuroscientists, and engineers to deliver innovative therapies that enhance user experience. The company's flagship product, Nidra, has received FDA Breakthrough Device Designation and is designed for conditions like Restless Legs Syndrome, representing a promising advancement in wearable health technology.

📋 Description

• Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and pro-active and reactive therapy support. • Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product. • Provide on-demand technical support as needed via patient preferred platforms. • Capture therapy support needs and provide valuable feedback to the product management and development teams. • Collaborate with clinicians and functional organizations to recommend content for training courses and materials. • Maintain existing relationships with patients and clinical and business partners.

🎯 Requirements

• High School diploma required. • Associate or bachelor’s degree in biology or health related field encouraged and preferred for many promotional opportunities. • Exceptional positive attitude, consistently demonstrating a willingness to go above and beyond in helping individuals navigate their challenges, providing empathetic support and solutions with patience and understanding. • Proven customer service excellence with a strong ability to empathize and effectively communicate complex technical solutions to non-technical users, ensuring a positive and supportive experience for patients seeking therapy or technical assistance. • Excellent verbal and written communication skills and outstanding ability to communicate and collaborate effectively. • Ability to understand, convey, coach, and teach others the clinical aspects and technical use of the product. • Ability to diagnose complex customer issues cross-functionally with minimal guidance using new technologies. • Strong problem-solving and troubleshooting skills. • Strong sense of ownership and accountability. • Ability to multitask and handle multiple priorities in a complex, challenging environment. • Previous experience in the sleep or neuromodulation industries considered a plus. • Experience with Salesforce considered a plus.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume