Support Delivery Manager

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $105.4k - $189.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Develop partnerships with stakeholders and manage premium accounts using product knowledge • Create strategic Service Improvement Plans to enhance processes and operational efficiency • Identify risks, escalate issues, prevent problems, and coordinate customer escalations across multiple teams • Monitor performance metrics and trends, reduce risks, and promote adoption of best practices • Advocate product enhancements and influence product roadmaps using technical expertise across diverse portfolios • Provide expertise and advocate for customers to deliver, support, and manage Akamai solutions effectively • Advise strategic customers and maximize their customer support advocacy experience • Influence services and product adoption through adaptable account strategies

🎯 Requirements

• 8 years of relevant experience and equivalent knowledge in Computer Science, Engineering, or related fields • Experience working in account management or customer success in a technical environment • Experience analyzing data to inform continuous process improvements • Basic understanding of networking, cloud security, and internet protocols such as DNS, HTTP, and TCP/IP • Familiarity with security technology, processes and concepts, security event management, or security compliance • Aptitude for building trusted relationships with customers across various levels • Good written, verbal, and presentation skills • Ability to communicate complex technical content to a range of audiences

🏖️ Benefits

• Annual bonus or incentives • Equity awards • Employee Stock Purchase Plan (ESPP) • Healthcare • 401K savings plan • Company holidays • Vacation in the form of PTO • Sick time • Parental leave • Employee assistance program • Mental and financial wellness support • GROW and Mentoring programs • Internal events such as the APEX Expo • LinkedIn Learning • Career development opportunities