Senior Clinical Experience Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $135k - $160k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SmarterDx

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

⚖️ Legal

💰 $6M Seed Round on 2022-04

Healthcare • Consulting • Legal

SmarterDx is a company that specializes in clinical AI, offering solutions to improve hospitals' revenue integrity and quality metrics. By analyzing 100% of patient charts, SmarterDx's proprietary AI algorithms identify differential diagnoses that may otherwise be missed, providing a significant boost to revenue opportunities for hospitals. Their services enhance clinical documentation integrity (CDI) by flagging clinical evidence with missing diagnoses or diagnoses lacking associated evidence, thereby ensuring compliance and streamlined workflows. SmarterDx prides itself on delivering immediate results and high customer satisfaction, thanks to its AI-driven insights which save time for CDI teams performing repetitive tasks.

📋 Description

• Lead, coach, and develop a high-performing team of Clinical Experience Managers. • Translate the Director’s Clinical Experience strategy and priorities into clear Prebill team plans, operating cadences, capacity decisions, and consistent execution. • Oversee clinical engagement strategies in partnership with Client Success. • Implement a tiered engagement model for clients. • Provide senior clinical oversight for priority, complex, or escalated client engagements. • Use recommendation, acceptance, rejection, query, coding, and workflow data to identify patterns and drive targeted action. • Help clients understand the clinical and coding rationale behind AI-generated recommendations and apply insights within compliant workflows. • Establish practices for client readiness assessment, clinical stakeholder mapping, clinical-health reporting, and handoffs. • Partner cross-functionally with Client Success, Product, Clinical Operations, Education, and Implementation/Integration. • Develop reusable playbooks, talk tracks, clinical education, client readouts, and best practices. • Define and monitor team, engagement, and adoption metrics; assess capacity and execution risks. • Represent Clinical Experience in client presentations, webinars, roundtables, conferences, and strategic initiatives.

🎯 Requirements

• MD, DO, PA, NP or RN, or another relevant clinical credential. • Understanding of patient care and the nuances of CDI. • Deep expertise in clinical documentation improvement, inpatient coding, ICD-10-CM/PCS, HCCs, CMS regulations, reimbursement methodologies, and healthcare quality initiatives. • Strong strategic thinking with the ability to translate client insights into scalable business, product, and educational strategies. • Exceptional executive communication and presentation skills, with the ability to influence stakeholders ranging from frontline clinicians to executives. • Experience managing complex client relationships while balancing business objectives with clinical credibility. • Demonstrated ability to simplify complex clinical, regulatory, and technical concepts for diverse audiences. • Passion for leveraging AI and emerging technologies to transform clinical documentation, revenue cycle management, and healthcare delivery. • 5+ years of progressive leadership experience in Clinical Documentation Integrity (CDI), Health Information Management (HIM), Revenue Cycle, Clinical Operations, or related healthcare leadership roles (nice to have). • Experience building, mentoring, and scaling clinical or client-facing teams (nice to have). • Experience developing organizational strategy, operational processes, and cross-functional programs in a high-growth healthcare technology environment (nice to have). • Strong analytical skills with experience leveraging client feedback, operational metrics, and healthcare data to drive strategic decision-making (nice to have). • Experience presenting at industry conferences, leading educational webinars, or serving as a recognized clinical thought leader (nice to have). • Experience working with AI-enabled healthcare technology, SaaS platforms, or clinical decision support solutions (nice to have).

🏖️ Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. • Remote-First Team – Work from anywhere in the U.S. • Unlimited PTO & 11 Holidays – So you can relax and recharge. • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.