Life Underwriting Manager

🔥 4 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $108.2k - $162.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Underwriter

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Northwestern Mutual

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1869

💸 Finance

🛡️ Insurance

Finance • Insurance

Northwestern Mutual is a leading financial services and life insurance company based in Milwaukee, Wisconsin. It offers its clients a broad range of financial planning services including life insurance, disability insurance, long-term care insurance, and personalized investment strategies through its network of financial advisors. Known for its strong corporate culture and commitment to employee development, Northwestern Mutual provides an environment that fosters growth, diversity, and meaningful work opportunities. The company emphasizes flexibility, career growth, and a supportive work culture, making it an attractive place for both new and experienced professionals. Furthermore, Northwestern Mutual prioritizes technology and innovation in financial services, aiming to revolutionize the industry from within.

📋 Description

• Direct and manage the operations of an Underwriting unit through recruitment, selection, training, development, motivation, and salary administration of underwriter staff • Oversee and coordinate division workflow and manage Underwriting projects, customer service initiatives, work efforts, and risk analysis • Lead complex system and process improvement initiatives in the Underwriting Department • Serve as communication liaison and technical problem-resolution resource for field management, agents, company management, other companies, and insurance departments • Develop, implement, and monitor customer service standards for agency-level staff and the Field Force • Plan, direct, and coordinate Underwriting unit activities while maintaining service standards, favorable mortality experience, and persistence at the lowest possible net cost • Supervise and direct underwriter work activities and risk analysis • Manage performance, career development, goal setting, assessment, coaching, referral processes, case audits, and instruction • Coordinate and implement new underwriting guidelines, practices, and procedures • Provide leadership for workflow, process changes, and systems development initiatives • Act as liaison to other insurance operations departments • Execute change management and communication plans • Initiate communication to resolve technical problems with field management • Recommend and implement improved service strategies and work efficiencies • Coordinate and deliver field visitation programs and videoconferences • Manage the budget for the respective unit • Respond to complex and sensitive customer service complaints and questions in compliance with National Association of Insurance Commission guidelines

🎯 Requirements

• Bachelor's degree and/or an equivalent combination of education or progressively responsible work experience • Experience may include people management experience, Lead Underwriter Consultant, and training development of underwriters at all levels resulting in performance improvements • Previous life underwriting experience preferred • Track record of obtaining results • Demonstrated skills in relationship building, planning and directing work, decision-making, communication, and change management • Strong project management skills with the ability to lead or manage departmental projects or process improvement initiatives • Strong interest in people development with competence in staff selection, assignment, training, development, motivation, and recognition • Superior communication skills with the proven ability to build trusted relationships and successfully negotiate issues with the field, policy owners, and employees • A minimum of seven years of operational experience is preferred • Advanced accountability, change adaptability, insurance acumen, learning agility and critical thinking, negotiation and managing objection, adaptive communication, and customer centricity skills

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