AD, Patient & Community Liaison

🔥 3 minutes ago

🐎 Kentucky, Ohio, +1 more states – Remote

🐎 Kentucky – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote

💵 $152.6k - $283.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Novartis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Novartis is an innovative medicines company dedicated to reimagining medicine to improve and extend people’s lives. With a presence in over 250 million patients worldwide, Novartis focuses on harnessing scientific breakthroughs to develop transformative, high-value treatments in areas such as cardiovascular, renal and metabolic diseases, immunology, neuroscience, and oncology. The company is committed to diversity, equity, and inclusion, and aims to create a positive impact through societal contributions and environmental sustainability efforts. Furthermore, Novartis engages in research collaborations and embraces modern technology platforms to advance their research and development capabilities, making them a leader in the global healthcare industry.

📋 Description

• Deliver accurate and empathetic information about disease progression, symptoms, and unmet needs for patients and caregivers • Empower patients and caregivers with knowledge and tools to navigate their DMD or SMA journey • Educate patients and caregivers about the benefits, proper use, and potential side effects of brand products using approved materials and guidelines • Develop relationships with local advocacy chapter leads • Attend events throughout the country, host the Novartis table, meet DMD or SMA families, answer questions, and deliver presentations • Respond to virtual inquiries from patients and caregivers by phone or email • Hold virtual meetings with local patient advocacy leads and communities • Provide insights to cross-functional teams to support educational materials, presentations, resources, and market strategy • Identify gaps in patient and caregiver knowledge and recommend improvements to educational content • Adhere to regulatory and compliance standards, including Adverse Events training and reporting • Document interactions and feedback to improve the education program and support outcomes tracking • Participate in internal and business reviews and prepare meeting materials • Participate in functional planning, including tactical plans and budgets • Maintain working knowledge of Concur, Salesforce, FUSE, and related platforms and processes • Maintain current scientific knowledge of responsible products and therapeutic areas • Ensure compliance with Novartis policies, Code of Conduct, laws, and regulations

🎯 Requirements

• Bachelor’s degree in healthcare (i.e. social work, genetic counseling) education, or a related field • Minimum of 5 years of experience in patient education, pharmaceutical, or healthcare support roles • Ability to travel 70% of time, with weekend travel required • Reside close to a major airport • Bilingual (Spanish/English) • Exceptional communication and interpersonal skills • Ability to present complex information in an empathetic, clear, and engaging manner • Experience delivering presentations in front of a live audience • Experience working within regulatory and compliance guidelines in the healthcare or pharmaceutical industries • Proficiency in using virtual tools for education, such as video conferencing and webinars • Ability to think creatively and conceptually • Ability to lead, motivate, develop, and influence others • Strong teamwork and collaborative skills and mindset • Proven ability to work effectively in a matrixed environment • Financial/budgetary experience • Experience in neuroscience/neuromuscular therapies, gene therapy and rare disease is desirable

🏖️ Benefits

• Performance-based cash incentive • Eligibility to be considered for annual equity awards, depending on the level of the role • Health benefits • Life benefits • Disability benefits • 401(k) with company contribution and match • Vacation • Personal days • Holidays • Other leaves