Customer Engagement Business Director – Neuromuscular

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $185.5k - $344.5k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Novartis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Novartis is an innovative medicines company dedicated to reimagining medicine to improve and extend people’s lives. With a presence in over 250 million patients worldwide, Novartis focuses on harnessing scientific breakthroughs to develop transformative, high-value treatments in areas such as cardiovascular, renal and metabolic diseases, immunology, neuroscience, and oncology. The company is committed to diversity, equity, and inclusion, and aims to create a positive impact through societal contributions and environmental sustainability efforts. Furthermore, Novartis engages in research collaborations and embraces modern technology platforms to advance their research and development capabilities, making them a leader in the global healthcare industry.

📋 Description

• Serve as a trusted strategic partner to the Vice President, Head of Customer Engagement, providing insights and recommendations supporting business performance and execution excellence • Lead business planning and strategic prioritization, translating objectives into actionable plans • Anticipate risks, dependencies, resource needs, and opportunities to support decision-making and accelerate execution • Drive alignment across field leadership and cross-functional partners • Lead and evolve the Customer Engagement Rhythm of Business, strengthening governance, accountability, and operational effectiveness • Prepare and support leadership forums, business reviews, and performance discussions with recommendations, insights, and decision support • Maintain an integrated view of Neuromuscular business priorities across initiatives, stakeholders, and enterprise partners • Leverage data, analytics, customer insights, market trends, and competitive intelligence to inform business decisions • Lead complex cross-functional initiatives improving commercial effectiveness, operational efficiency, customer engagement, and patient impact • Champion collaboration, accountability, continuous improvement, and ethical, inclusive business practices while helping teams navigate change

🎯 Requirements

• Bachelor’s degree required from 4-year college or university • 10+ years’ experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams • Candidates from complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, technology, or B2B sectors are welcomed • Proven experience in strategic planning, business operations, commercial excellence, consulting, leadership support, or a related business function • Demonstrated success leading complex cross-functional initiatives and driving alignment, collaboration, and results across matrixed organizations • Strong business acumen, strategic thinking, and problem-solving capabilities • Ability to navigate ambiguity and make sound decisions in dynamic environments • Exceptional communication, influencing, and stakeholder management skills • Ability to partner effectively with senior leaders and translate complex concepts into actionable insights • Strong analytical capabilities using data, customer insights, and market dynamics • Track record of building governance, planning, and execution processes while managing competing priorities and delivering measurable impact • Company will not sponsor visas for this position

🏖️ Benefits

• Performance-based cash incentive • Eligibility to be considered for annual equity awards, depending on the level of the role • Health benefits • Life benefits • Disability benefits • 401(k) with company contribution and match • Vacation • Personal days • Holidays • Other leaves • Reasonable accommodation for individuals with disabilities