Sleep Diagnostics Technical Support Specialist

🔥 7 minutes ago

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Nox Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

⚕️ Healthcare Insurance

🧬 Biotechnology

🤖 Artificial Intelligence

Healthcare Insurance • Biotechnology • Artificial Intelligence

Nox Medical is a company focused on advancing sleep diagnostics by offering innovative products designed for improved efficiency, simplicity, and patient comfort. Their portfolio includes portable polysomnography and home sleep testing devices, as well as supporting software and accessories. With a mission of 'Sleep for All', Nox Medical aims to enhance the field of sleep medicine through products that facilitate better diagnosis and understanding of sleep-related issues, particularly in diverse patient groups, including children.

📋 Description

• Providing global service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software • Have patience and compassion for working with healthcare providers who need assistance • Investigate and document product performance and failure information • Work collaboratively with Nox Medical Marketing, Sales, Product Specialists and, R&D to help troubleshoot product issues • Test new versions of hardware and software • Be willing to be a super user of all Nox Medical products • Perform complaints documentation and handling

🎯 Requirements

• Minimum 5 years’ work experience in the Sleep Diagnostic, medical device or other regulated industries. • Excellent oral and written communication skills in English. • A creative thinker that analyzes complex problems, collects data, establishes facts, draws valid conclusions, develops and executes corrective action plans • Strong technical background. • Have a high aptitude for learning new technology and clinical related science • Be comfortable and accepting of an ever changing technology landscape • Experience with customer service and technical support is a benefit • RPSGT credential is a benefit • Experience using Noxturnal software is a benefit • French Intermediate language proficiency is a benefit

🏖️ Benefits

• Remote work • Flexible hours