Integrations & Technical Support Specialist

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ezCater

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤝 B2B

🛍️ eCommerce

💰 $100M Series D on 2021-12

B2B • eCommerce • Food and Beverage

ezCater is a platform that provides businesses with catering solutions, allowing companies to order food for meetings and events from a diverse range of restaurants and caterers. The platform enables users to easily manage orders, ensuring that all dietary preferences and business needs are met seamlessly. With a focus on corporate clients, ezCater streamlines the catering process, making it more efficient for organizations to feed their teams and guests.

📋 Description

• Onboard new integrations • Partner with restaurant brands and third-party vendors to onboard new API integrations end to end. • Test integrations during onboarding and throughout software development cycles. • Document integration processes, configurations, and common failure modes so the whole team benefits. • Investigate and resolve issues originating in API processes — reading logs, tracing requests, and reproducing errors to find root cause. • Interpret and debug data across JSON, XML, and GraphQL payloads. • Escalate and collaborate with engineering when an issue needs a code-level fix, with clear, well-documented reproduction steps. • Provide technical training to internal teams and external partners as needed. • Translate technical detail for non-technical stakeholders — and business context for technical ones. • Work alongside Project Managers, Implementation Consultants, Trainers, and Technical Leads, and support the broader company on cross-functional issues when needed. • Engage regularly with clients and vendors across North America via email, video conferencing, and screen sharing. • Identify and act on opportunities for your own learning and engagement as our integrations and tooling evolve.

🎯 Requirements

• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable. • Solid understanding of API integrations and how they move data between systems. • Comfort reading and interpreting JSON and XML (and a willingness to learn GraphQL if you haven't yet). • Hands-on troubleshooting experience with technical integrations — you can form a hypothesis, test it, and narrow down a root cause. • Exceptional written and verbal communication skills, with the ability to adjust your explanation to your audience. • The ability to stay calm and resolve issues under pressure. • Strong grasp of how data relates to business needs and objectives. • Curiosity and creativity for solving complex operational catering challenges tied to integrations.

🏖️ Benefits

• Market competitive salary • Stock options that you’ll help make worth a lot • 12 paid holidays • Flexible PTO • 401K with ezCater match • Health/dental/FSA • Long-term disability insurance • Mental health and family planning resources • Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office • A tremendous amount of responsibility and autonomy • Wicked awesome co-workers • Employee meal program (and many more goodies) when you’re in our office