MSP Support Technician

🔥 5 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Delaney Computer Services, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1994

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Delaney Computer Services, Inc. is a Managed Service Provider (MSP) focused on delivering comprehensive IT and cybersecurity solutions for small to mid-sized businesses. With over 25 years of experience, DCS offers a wide range of managed IT services, including cybersecurity, cloud solutions, compliance services, and more, to ensure business continuity and efficiency. Serving areas in Northern New Jersey, New York City, and South Florida, the company partners with leading technology vendors like Microsoft, Cisco, and Lenovo to provide innovative and reliable technology solutions. DCS emphasizes proactive support, preventing IT issues before they arise, and offers services such as disaster recovery, cybersecurity awareness training, and IT risk assessments. Through strategic partnerships and advanced tools, DCS helps businesses safeguard their data and enhance productivity.

📋 Description

• Provide remote support for end users across multiple client environments. • Troubleshoot Microsoft 365, Windows, networking, hardware, software, and business application issues. • Resolve technical issues efficiently while maintaining excellent customer service. • Take ownership of tickets from initial contact through resolution. • Support clients remotely through phone, email, and remote access tools. • Assist users with deployments, upgrades, migrations, and day-to-day technical issues. • Work directly with clients in professional business environments. • Build strong relationships through exceptional customer service. • Assist with server, network, and cloud projects. • Participate in Microsoft 365 migrations, workstation deployments, and infrastructure upgrades. • Install and configure business technology solutions remotely. • Document work performed and maintain accurate records. • Monitor client environments and respond to alerts. • Perform system maintenance and routine administrative tasks. • Identify recurring issues and recommend improvements. • Assist in maintaining secure and reliable client environments.

🎯 Requirements

• - Strong knowledge of desktops, networking, Microsoft 365, and end-user troubleshooting. • - Experience working for an MSP preferred. • - Experience with VoIP, VPNs, Microsoft 365, and remote support tools. • - Strong customer service and communication skills. • - Ability to work independently and solve problems in a fast-paced environment. • - Reliable high-speed internet and dedicated home office. • - Must reside in Florida. • - Flexible schedule with availability for some evenings, weekends, and holidays.

🏖️ Benefits

• **We offer a competitive benefits package that includes:** • - 401 (k) plan with company match of up to 4% • - Paid time off • - Company profit-sharing • - Company-sponsored dental and vision coverage • - Optional supplemental life, disability, and accident insurance available through payroll deduction • - Pet insurance for one eligible cat or dog • - Access to a dog-friendly office for eligible employees and approved pets