Patient Onboarding Specialist

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🕒 4 days ago

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Nsight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1910

📡 Telecommunications

💰 Undisclosed on 2019-02

Telecommunications

Nsight is a Wisconsin- and Upper Michigan-focused telecommunications holding company and service provider that owns brands including Cellcom, Nsight Telservices, and Nsight Tower. The company emphasizes customer-focused operations, employee development, community involvement and investor relations, offering telecom services, network infrastructure and related support across its operating sites.

📋 Description

• Conduct Comprehensive Onboarding Calls: Initiate and lead remote onboarding sessions with newly enrolled patients via phone or video conferencing • Device Setup and Usage Guidance: Provide step-by-step instructions on how to unpack, set up, and connect their medical devices to the required platforms or applications • Vital Readings Education: Educate patients on the significance of monitoring their vital signs • Troubleshooting and Technical Support: Offer effective troubleshooting assistance for common device setup or usage issues • Accurate Documentation: Meticulously document all patient interactions in the Electronic Health Record (EHR) system • Proactive Adherence Calls: Conduct follow-up adherence calls with patients • Positive Team Contribution: Actively contribute to a collaborative, supportive, and positive work environment • Uphold Nsight Culture: Embody and promote Nsight Health's core values of positivity, patient-centricity, and innovation in all interactions

🎯 Requirements

• A genuine passion for improving patient care and a demonstrated ability to connect with individuals with empathy, patience, and compassion • A strong desire and aptitude for patient education, with the ability to explain technical information in a clear and understandable manner to individuals with varying levels of technical literacy • Prior experience in a contact center environment is a significant plus • Previous sales experience, with the ability to communicate program value and encourage patient participation • Ability to thrive in a very high-volume environment and manage a demanding schedule of approximately 100 calls per day while maintaining a positive and helpful demeanor • Excellent verbal communication and active listening skills, with the ability to build rapport and trust with patients over the phone or video • Strong organizational skills and attention to detail, with the ability to accurately document patient interactions and follow established protocols • Proven problem-solving skills and the ability to troubleshoot basic technical issues related to medical devices • Self-motivated and able to work independently and effectively in a remote environment • Proficiency in using computers, navigating software applications, and documenting information electronically (experience with EHR systems is a plus) • Previous experience in a healthcare setting, particularly in patient education, telehealth, or remote patient monitoring (preferred) • Familiarity with common medical devices such as blood pressure monitors and heart rate monitors (preferred) • Experience providing technical support or customer service remotely (preferred)

🏖️ Benefits

• Competitive base pay of $20/hr • Shift Differentials: Evening Differential: +$1.50/hour for hours worked after 7:00 PM • Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM • Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday • Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout • Monthly Bonus Potential: $3,000 - $4,000 average, capped at $8,000 • 11 Paid Company Holidays annually • Paid Time Off (PTO) • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment