Pharmacy Onboarding Enrollment Coordinator

🕒 July 3

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $26 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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Mosaic Pharmacy Service

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51 - 200 employees

Mosaic partners with health plans, health systems, and physicians to deliver outstanding pharmacy care to medically complex and vulnerable patients.

📋 Description

• Serve as the first point of contact for new patients by phone and video, guiding them through onboarding • Conduct comprehensive medication history interviews and reconcile prescriptions • Educate patients on Mosaic’s pharmacy services and benefits • Synchronize medication regimens and schedule the initial medication shipment • Contact previous pharmacies to coordinate prescription transfers • Collaborate with prescribers to obtain new prescriptions • Address patient questions about insurance, costs, and coverage, and support claims processing and third-party billing issues • Enter prescription details accurately into the pharmacy system for precise, timely medication fulfillment • Document patient information thoroughly and accurately in the pharmacy management system

🎯 Requirements

• Active Virginia Pharmacy Technician license in good standing • 3 or more years of experience in a healthcare or pharmacy setting with direct patient interaction, such as home health, hospital, primary or specialty care, or pharmacy • Exceptional communication skills, including empathetic listening and clear verbal and written expression • High attention to detail and strong organizational skills • Adaptability in a fast-paced, evolving environment • Proficiency with pharmacy software and general computer applications • Availability to work a full-time 8.5-hour shift, Monday through Friday, scheduled between 9:00 a.m. and 6:00 p.m. Eastern, with the exact shift confirmed at hire and occasional overtime based on patient needs • Must be authorized to work in the U.S. without company-sponsored visa sponsorship • 1 to 2 years of call center experience (preferred) • Experience collecting medication histories (preferred)

🏖️ Benefits

• Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium • A Health Savings Account with company contributions • A 401(k) retirement plan with an employer match • Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available • An Employee Assistance Program and a benefits Customer Advocate service • Paid time off and paid company holidays • Company-provided equipment • Support for professional development and training