Onboarding Specialist

🔥 0 minutes ago

🏈 Alabama, Arizona, +27 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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Tithe.ly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

💳 Fintech

🤝 B2B

💰 $15.2M Series F - Tithe.ly on 2019-03

SaaS • Fintech • B2B

Tithe. ly is a cloud-based church management and digital giving platform that helps congregations collect donations, manage people and events, and engage members through custom apps and websites. The company offers a suite of integrated SaaS products—online, mobile, and text giving (with transparent processing fees), church management (ChMS), website builder, custom church apps, messaging, service planning, and background checks—packaged in subscription plans and used by tens of thousands of churches to streamline administration and increase generosity.

📋 Description

• Lead churches through a successful launch across Tithely products including Giving, Apps, ChMS, Sites, and add-ons. • Provide high-touch, time-bound 1:1 onboarding and care for assigned accounts. • Deliver a high-quality onboarding experience through 1:1 video meetings, phone calls, email and inbox communication, webinars, and additional onboarding activities as needed. • Drive retention efforts by proactively engaging customers who are at risk of cancellation. • Position and sell Premium Onboarding for customers who want continued, guided onboarding assistance. • Coordinate smooth handoffs to long-term or lifetime care services for high-value customers. • Drive successful launches as a core KPI and consistently meet or exceed Scorecard metrics. • Track and manage onboarding accounts efficiently using tools such as HubSpot, Zendesk, and ChurnZero.

🎯 Requirements

• Experience in a customer-facing role • Experience leading live customer interactions via video, phone, or chat. • Customer Success experience in a remote, SaaS environment. • Experience with church management systems (ChMS), giving platforms, or related technology. • Experience supporting retention or upselling premium services. • Experience hosting webinars or group trainings.

🏖️ Benefits

• Health insurance • dental • vision for your family • 401K • paid time off • sick leave • parental leave • and more.