RCM Onboarding Manager

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🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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AxisCare Home Care Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

⚕️ Healthcare Insurance

🏢 Enterprise

☁️ SaaS

Healthcare Insurance • Enterprise • SaaS

AxisCare Home Care Software is a leading provider of software solutions designed specifically for home care agencies. Their platform offers a comprehensive suite of features including caregiver management, electronic visit verification (EVV), scheduling, billing, and reporting tools to enhance operational efficiency and improve caregiver satisfaction. AxisCare is dedicated to supporting agencies of all sizes in delivering exceptional care to clients while streamlining their business operations.

📋 Description

• Own end-to-end onboarding of new RCM clients, from signed contract through first clean claims and steady-state billing. • Continuously building and maintaining the onboarding playbook (kickoff templates, configuration checklists, milestones, and timelines), so launches are consistent and not dependent on tribal knowledge. • Refine playbook as we continuously collaborate with the SaaS teams. • Define and deliver against onboarding targets, including time to first bill, time to activation, and clean-launch rate. • Lead and develop the onboarding team (onshore and offshore), managing caseload and workload across concurrent launches. • Partner with Business Development on clean sales-to-onboarding handoffs (complete client data, clear expectations, and contract terms), and flag deals at risk of stalling before activation. • Coordinate system configuration and data migration with the builds and implementation function and with Product. • Run the warm handoff with onboarding specialists to Client Experience and Operations once a client is live and billing. • Track onboarding pipeline, status, and metrics in ABS as the single source of truth, and report progress to RCM leadership. • Identify the root causes of activation delays and failures and drive the process improvements that remove them.

🎯 Requirements

• Experience leading client onboarding or implementation, ideally in healthcare RCM, home care, or healthcare SaaS. • A process builder who has stood up or formalized onboarding or implementation of SOPs and playbooks. • Strong project management skills, with a track record of running many concurrent implementations on time. • Working knowledge of home care billing (Medicaid, VA, and private pay), EVV, payer enrollment and authorizations, and software integrations (strongly preferred). • People leadership experience, including managing onshore and offshore teams. • Excellent cross-functional collaboration across sales, operations, and product. • Comfort with systems and data, and the discipline to manage the work in a single source of truth.

🏖️ Benefits

• Competitive salary and comprehensive benefits package. • Opportunities for professional growth and career development. • Flexible work arrangements, including remote work options. • Health, dental, and vision insurance. • 401(k) plan with company matching. • Company will provide laptop and other needed computer equipment.