Associate Onboarding Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $61.4k - $78.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

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VelocityEHS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

VelocityEHS is a SaaS company that provides an integrated environmental, health, safety (EHS) and sustainability software platform for organizations across industries. Its Accelerate® Platform bundles modules for safety, ergonomics, chemical management, contractor safety & permit-to-work, operational risk, and environmental compliance, and it incorporates AI capabilities (VelocityAI / Vēlo) to accelerate incident management, ergonomics assessments, SDS access, regulatory reporting, and GHG/sustainability workflows. VelocityEHS targets EHS leaders at mid-to-large enterprises, offering configurable, real-time tools to improve compliance, reduce risk, and streamline safety and sustainability programs.

📋 Description

• Become an expert in VelocityEHS products and solutions • Successfully mentor and coach customers as they go through the onboarding process • Manage setup of software for customers going through the onboarding process • Serve as the primary point of contact for VelocityEHS’s clients, owning the onboarding phase of the customer lifecycle • Effectively onboard new/expansion customers • Project manage a portfolio of customer onboardings to successful outcomes, accelerating the customer's time to value in using our products and solutions • Provide timely updates on customer projects within Project Management tooling to effectively drive team/company KPIs and customer interactions • Manage setup of single products/modules • Actively lead customer-facing communications (live, virtual, written) • Effectively deliver engaging enablement training and workshops on concentrated product or module • Drive early adoption • Document time to value metrics • Evaluate onboarding effectiveness • Help build processes, internal enablement, and servicing tactics • Ability to independently solve simple customer issues • Document customer interactions and progress throughout the lifecycle of their onboarding • Use company approved AI tools to improve efficiency, reduce manual work, and enhance the quality of outputs • Apply sound judgment when using AI, ensuring accuracy and accountability for AI-generated work • Protect sensitive and confidential information when using AI, following company data guidelines • Actively learn and build proficiency in AI tools relevant to your role • Share AI use cases, tips, and learnings to help strengthen team and organizational capability

🎯 Requirements

• Bachelor’s degree in relevant area or similar experience in alternative role • Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment • Strong written and verbal communication • Strong decision-making and organizational skills • Detail oriented and self-motivated • Experience working independently, but can also be an effective team member • Pro-active learner and open to constructive feedback • Effectively manage customer expectations • Active listening skills • <1 year of customer onboarding experience

🏖️ Benefits

• Generous time off programs • Medical/dental coverage, retirement (with employer match) • Parental leave plans for all family types • Job shadowing programs and one-on-one coaching opportunities • Tuition reimbursement for continuing education, advanced degrees, and certifications • Remote-first and flexible work schedule to fit your family's needs • Monthly stipend to make your home office more comfortable, productive, and successful • Corporate wellness and personalized preventative mental health care programs • Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)