System Engineer

🔥 0 minutes ago

🌽 Illinois, Kansas, +2 more states – Remote

🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote ⚔️ Virginia – Remote

💵 $65k - $88k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ntiva, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private equity on 2016-11

Consulting • Healthcare • Logistics

Ntiva, Inc. is a strategic IT services firm that delivers managed IT services, proactive cybersecurity, cloud and Microsoft solutions, and IT consulting to businesses across the United States. The company provides 24/7 support through local technician pods backed by a national team, offers compliance and vCISO expertise (CMMC, HIPAA, SOC 2), cloud architecture, and AI/digital transformation advisory to help organizations reduce downtime, improve security, and align IT with business goals. Ntiva serves a range of industries including government contractors, healthcare, financial services, nonprofits, law firms, manufacturing, and more.

📋 Description

• Serve as the highest level of technical escalation within the Advanced Technical Support department • Respond to and coordinate resolution of escalated priority 1 and priority 2 reactive (break/fix) tickets • Investigate and remediate Problem Management tickets • Provide feedback and mentoring to technicians on ticket resolutions • Author best-practice documentation • Complete Remote Operations team projects • Ensure adherence to established policies, processes, and procedures • Perform scheduled tasks outlined in client agreements • Work with clients to schedule maintenance windows • Communicate with clients before and after maintenance windows • Report task success or issues encountered • Perform in-scope remediation and request time-and-materials approval for out-of-scope work or security vulnerabilities • Document changes to client environments • Document recurring procedural roadblocks and workarounds • Perform post-patching validation checks to ensure system stabilization • Update tasks on a per-ticket basis • Develop methods to automate tasks • Maximize CW-Automate monitoring of endpoints • Work with Operations teams to maintain company technology standards

🎯 Requirements

• 5+ years Help Desk or Field Operations experience • Experience working with or for an IT/MSP (Managed Service Provider) • Ability to maintain networking technology: Firewalls (FortiGate/Watchguard/SonicWall), Switches, UPS, Servers, SANS, NAS, Printers, WAP, and PC • Ability to maintain ESXI & Hyper-V Platforms • Ability to navigate Azure Portal • Ability to administer and audit Office 365 end-user administrations • Ability to troubleshoot Windows server roles: GPO, DHCP, DNS, NPS, WSUS, IIS, AD, and DFS • Ability to service and troubleshoot end user issues involving computer hardware, OS, and software • Superior people skills • Ability to communicate and cooperate with various departments • Ability to work under pressure while maintaining a tactful and professional demeanor • Intermediate to advanced level of Microsoft Platforms • Strong problem-solving capabilities • Ability to communicate professionally in English, both written and orally • Ability to write business correspondence and process procedures • Ability to effectively present information and respond to questions from groups of managers, clients, and the general public • Candidates with proximity to a Center of Excellence are preferred: Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS • Associate’s Degree in Computer Science, Information Systems, Engineering, or another related discipline is a bonus • Citrix CCA, VMware VCP, Network+ or Cisco CCNA, Microsoft MCP or Higher, Microsoft 365 Certified: Fundamentals or Higher are bonus qualifications • U.S. person status welcomed; employment visa sponsorship is unavailable • Must establish a dedicated, safe, secure workspace and follow Ntiva IT User and Security Policies

🏖️ Benefits

• Medical, Dental and Vision coverage for employee and family • 401k + company-matched contributions • 4% match on 5% contribution; no vesting period • Group Term Life and Accidental Death and Dismemberment coverage (company provided) • Short-Term Disability coverage (voluntary enrollment) • Long-Term Disability coverage (company provided) • Health Savings Account (HSA) Options / PPO Options • Employee Assistance Program • Paid Time Off (PTO) • Volunteer Time Off (VTO) • 8 Paid Holidays • 3 Floating Holidays • Education Reimbursement Program • Generous Employee Referral Program; cash bonus for successful referrals • Dynamic Recognition and Rewards • Clear Promotion and Advancement Tracks • Work with Industry-Leading Talent