Public Library Services Consultant – Central Region

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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👻 Ghost score 3%

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OCLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

📚 Education

☁️ SaaS

🏢 Enterprise

Education • SaaS • Enterprise

OCLC is an organization that empowers libraries globally by providing technology solutions, research, and community programs to address evolving library needs. Leveraging metadata, linked data, and library management services, OCLC supports libraries in creating impactful user experiences, simplifying e-content delivery, and enhancing library operations. They offer tools like EZproxy for secure e-content access and WorldShare Management Services (WMS) for comprehensive library management. Furthermore, OCLC provides educational resources through platforms like WebJunction, offering training and webinars to library staff and volunteers. Through collaboration with member libraries, OCLC seeks to advance knowledge sharing and improve library efficiency.

📋 Description

• Drive new business, renewals, retention, and account expansion for OCLC products and services within an assigned United States public library territory • Own the full sales lifecycle, including territory planning, prospecting, discovery, solution development, proposal preparation, negotiation, contracting, renewals, and account growth • Develop and execute territory, account, and opportunity plans • Build and maintain a healthy sales pipeline in Salesforce • Maintain accurate opportunity information, activity records, account plans, and forecasts • Provide sales forecasts, pipeline updates, and market intelligence to sales leadership • Proactively manage member renewals and identify growth opportunities • Conduct consultative discovery with public library leaders and staff • Align OCLC library technology and cooperative services with customer objectives • Develop working knowledge of public library solutions, including library services platforms, discovery, metadata, cataloging, resource sharing, interlibrary loan, and digital collections • Deliver virtual and onsite presentations, solution demonstrations, and executive or board-level discussions • Coordinate product management, solution consultants, implementation, customer success, legal, finance, marketing, and leadership teams • Establish and maintain relationships with library directors, executives, IT leaders, technical services and collections staff, public services staff, procurement contacts, and other stakeholders • Serve as a strategic partner to assigned libraries • Identify customer concerns, renewal risks, implementation challenges, and service issues • Identify opportunities to expand customer use of OCLC products and services • Represent OCLC at library conferences, association meetings, regional events, customer visits, and industry activities • Maintain knowledge of public library trends and technology modernization • Gather and communicate customer feedback, market needs, win/loss information, and competitive intelligence • Represent OCLC’s mission and member-centered value proposition

🎯 Requirements

• Bachelor’s degree or an equivalent combination of education, training, and relevant experience • Five or more years of successful consultative sales experience selling technology, software, services, or complex solutions to libraries • Demonstrated experience managing both new business development and renewals • Proven record of achieving or exceeding sales targets, building and managing pipeline, advancing complex sales opportunities, and forecasting accurately • Strong understanding of public library operations, organizational structures, funding and budget cycles, purchasing processes, and key stakeholder roles • Demonstrated ability to conduct customer discovery, develop value-based recommendations, and communicate the benefits of complex technology and service solutions • Excellent presentation, writing, negotiation, relationship-building, and interpersonal communication skills • Strong organizational, prioritization, territory-management, and follow-through skills • Proficiency with Salesforce or comparable CRM systems • Ability and willingness to travel within the assigned territory, including overnight travel, approximately 30–50 percent • Working knowledge of artificial intelligence (AI) tools and emerging AI capabilities • Ability to use AI responsibly and in accordance with organizational policies • Prefer direct experience selling an integrated library system (ILS) and discovery service

🏖️ Benefits

• Competitive compensation • Best-in-class health coverage • Retirement plans with generous company contributions • Tuition reimbursement • Public Service Loan Forgiveness eligibility • Paid parental leave • Adoption assistance • Fitness facility reimbursement benefit • Medical, dental, and vision insurance options • Employee spending accounts • Retirement savings plans with company matching contribution • Paid time off (PTO) • Observed company holidays • Life insurance • Short-term disability coverage • Long-term disability coverage • Corporate programs and discounts • Wellness resources • Incentive-based sales compensation plan tied directly to goals and metrics