Claims Application Supervisor

🕒 September 29

🇺🇸 United States – Remote

💵 $98.8k - $143.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 24 days.

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• Lead, train, motivate, develop, and measure the performance of the PB maintenance analyst team • Manage member relationships and support effective workflows and complex issue resolution • Plan learning deliverables for annual forums and applicable conferences • Onboard new staff in a measured manner • Track team, project, and individual performance goals • Identify and support process improvements • Assist with staff coaching, Go-Live coverage, and legacy expansion support • Develop new features and workflows and make design decisions • Resolve advanced and complex integration JIRA and Help-Desk tickets • Collaborate with Help Desk, Product, Epic Clinical, and other OCHIN teams • Ensure project timelines and deliverables are realistic and actionable • Serve as the first escalation point for members • Enforce OCHIN policies, Go-Live support requirements, Tempo time tracking, Critical Incident reporting, and JIRA SLAs/SLEs • Develop resource planning processes and monitor staffing • Review ticket metrics and ensure SLA compliance • Perform routine build and configuration in Epic and related products • Lead working sessions with members to resolve advanced integration work orders and support issues • Provide workflow solutions and hands-on system training • Document build specifications, team processes, and complex clinic workflows • Quality-assure complex builds, Service Update modifications, and other work orders • Provide elbow support during Go-Lives and mock clinics • Lead member trainings and workgroups • Mentor, coach, and train less experienced analysts • Develop and share workflow best practices • Assist Project Managers in identifying system capabilities • Build, design, test, and document new system functionality • Travel to support off-site software installations as needed

🎯 Requirements

• Minimum of 3 years of experience in a similar or relevant Epic Application Analyst role • 1 year of supervisory experience highly desirable • Work history in Healthcare IT required • Intermediate proficiency in Microsoft Excel • Epic PB or PB Claims Resolute certification required • Experience in both PB Claims or PB desired • Ideally, at least 5 years of experience as an Epic Resolute PB/PB Claims Applications Analyst • Ideally, a minimum of 3 years of experience in Epic Resolute module build • Reading, speaking, writing, and understanding English • Ability to work independently and efficiently from a home office environment • High Speed Internet Service • Requirement to work in a distraction-free workplace • Must be on camera for all virtual meetings • Willingness/ability to travel nationally for Go-Live installations based on business requirements

🏖️ Benefits

• Generous compensation package • Healthy work-life balance • Opportunity for professional advancement • Comprehensive range of benefits • Remote work from home • Virtual home-office environment • Travel support for Go-Live installations or training as needed

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