EPIC HB/PB Application Analyst Supervisor

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $98.8k - $134.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• Lead, train, motivate, and develop a team of Epic analysts supporting Acute Care members • Manage projects, prioritization, feedback, performance management, development, and training • Develop effective workflows and resolve or mitigate complex issues • Manage member relationships and serve as the first escalation point for member issues • Plan learning deliverables for annual forums and applicable conferences • Onboard new staff and track team, project, and individual performance goals • Identify and support process improvements • Strategize go-live and coverage support for new installations and legacy expansions • Develop features and workflows and make design decisions • Resolve advanced and complex integration JIRA and Help-Desk tickets • Collaborate with Help Desk, Product, Epic Clinical, and other OCHIN teams • Monitor ticket metrics, SLAs, SLEs, and assignments • Perform routine build and configuration in Epic and related products • Lead working sessions with members to resolve complex integration work orders and support issues • Provide workflow solutions and hands-on system training • Document build specifications, team processes, and complex clinic workflows • QA complex builds, Service Update modifications, and other work orders • Provide elbow support during Go-Lives and Mock clinics • Lead member trainings and workgroups • Mentor, coach, and train less experienced analysts • Develop and share workflow best practices • Travel to support off-site software installations as needed • Assist Project Managers in identifying system capabilities • Build, design, test, and document new system functionality

🎯 Requirements

• Minimum of 3 years of experience in a similar or relevant analyst role • 1 year of supervisory experience highly desirable • Work history in Healthcare IT required • Intermediate proficiency in Microsoft Excel • Epic HB or PB Resolute certification required • Experience in PB Claims or HB Claims desired • Ideal candidate has at least 5 years of experience as an Epic Resolute HB/PB Applications Analyst • Ideally a minimum of 3 years of experience in Epic Resolute module build • Completion of a 50–60-minute competency assessment required before the team interview • Reading, speaking, writing, and understanding English • Ability to work independently and efficiently from a home office environment • High Speed Internet Service • Distraction-free workplace required • Ability to travel nationally as required

🏖️ Benefits

• Generous compensation package • Healthy work-life balance • Opportunities for professional advancement • Comprehensive range of benefits • Fully remote work from home • Virtual home-office environment • National travel support for Go-Live installations or training as needed