Supervisor, Revenue Operations

🔥 46 minutes ago

🇺🇸 United States – Remote

💵 $63.8k - $95.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

👻 Ghost score 0%

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• Oversee billing, collections, and cash posting functions of the revenue cycle • Provide daily guidance and support to meet OCHIN financial-health key performance indicators • Work with the Operations Manager to develop strategic plans for operational efficiency • Collaborate with cross-functional departments to maximize collection potential • Supervise and develop on-site and off-site staff • Provide effective oversight to staff and client revenue-cycle operations • Research and resolve process and workflow issues with client representatives • Coordinate multiple related projects toward organizational objectives • Build rapport and maintain communication with internal and external stakeholders • Provide account receivable services for member clients to maximize reimbursement • Direct a team of billers and deliver revenue cycle management to OBS clients • Oversee daily billing operations, including timely and accurate professional billing • Ensure compliance with department protocols, federal and state regulations, and payer requirements • Meet deadlines, including end-of-month close processes • Resolve claim and technical issues to increase revenue • Monitor national payer bulletins and report workflow impacts to clients, teams, and technical analysts • Interface with customers to resolve transactions and other issues • Hire, develop, motivate, coach, and train staff • Oversee personnel, systems, and client issues • Conduct quality reviews using established metrics • Coach staff in problem solving, communication, conflict resolution, and career development • Conduct difficult conversations using emotional intelligence • Travel for on-site Go Live support as required

🎯 Requirements

• Candidates must be legally authorized to work in the United States on a permanent basis at the time of application • Position is not eligible for employment visa sponsorship now or in the future • Minimum of 5 years’ experience working in healthcare/healthcare IT • Minimum of 5 years of PB/revenue cycle billing/coding experience • Minimum of 3 years of remote supervisor/manager experience • High school diploma or GED required • Bachelor’s or associate degree in business or relevant area of study highly preferred • Previous FQHC/RHC experience preferred • Coding experience or CPC helpful, but not required • Experience using payor portals required • Experience with Acute Care EHR software, EPIC, PB required • Significant experience in physician office or medical practice revenue cycle management • Experience with coding, charge capture, time of service collection, insurance eligibility and benefits verification, claims submission and management, and accounts receivable management • Familiarity with ICD-10, CPT, and/or HCPCS Coding Systems • Familiarity with CMS-1500 and UB-04 claim forms • Understanding of Medicare, Medicaid, state laws, HIPAA, and healthcare billing and collections regulations • High-level research, root cause analysis, and problem-solving capabilities • Extensive analytical skills • Ability to communicate decisions, procedures, and processes to a diverse group • Creativity and willingness to change and adapt • Initiative, self-motivation, and strong work ethic • Proven experience creating, analyzing, and explaining complex reports • Independent judgment and self-sufficiency in problem solving • Willingness and ability to work overtime • Proficiency with MS Suites and Visio • Advanced knowledge and experience in Excel • Ability to quickly master new applications • Knowledge of Medicare Billing Systems (DDE, Ability Ease) preferred • Excellent written, verbal, listening, and business writing skills • Willingness to travel as necessary • Ability to work independently and efficiently from a home office • High-speed internet service • Ability to work in a distraction-free workplace • Ability to read, speak, write, and understand English

🏖️ Benefits

• Generous compensation package • Work-life balance support • Professional advancement opportunities • 100% remote work from home • Comprehensive range of benefits • On-camera virtual meetings • Home-office work environment • High-speed internet service • Up to 15% nationwide travel support as required