Financial Counselor

🔥 16 hours ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟢 Junior

🛋️ Counselor

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ochsner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1942

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

💰 Grant on 2023-07

Healthcare • Healthcare Insurance • Non-profit

Ochsner Health is a comprehensive healthcare system dedicated to delivering health services to the people of Louisiana, Mississippi, and the Gulf South. Its mission is to serve, heal, lead, educate, and innovate in healthcare. As the largest academic medical center in Louisiana, Ochsner focuses on a clinically-integrated research program aimed at improving community wellness and educating future healthcare leaders. They offer a variety of services, including primary care, urgent care, women's and men's health, digital medicine, and specialized treatments such as cancer care, heart and vascular services, transplants, and more. Ochsner also emphasizes community engagement through partnerships, education, and outreach programs, while fostering an inclusive environment. They are committed to accessibility, patient stories, and transparency in billing and insurance information. Ochsner is a non-profit organization and an equal opportunity employer.

📋 Description

• Assist patients with billing inquiries face to face and through e-mail, fax, mail, and phone • Review patient bills and collect liability for upcoming procedures • Collect residual and past-due balances • Review alternate benefit coverage options for medical and pharmaceutical services • Secure authorizations and establish fee arrangements • Provide coverage at other locations as needed • Serve as liaison between patients, providers, external departments, and responsible parties • Ensure charges are applied appropriately and transactions are accurately recorded and maintained • Resolve account balances and discrepancies within prescribed periods • Provide timely estimates for upcoming procedures • Discuss patients' financial responsibility and educate them about assistance options and financial alternatives • Deliver high-quality service and maintain patient satisfaction • Resolve patient issues in a timely, accurate, and efficient manner • Remain knowledgeable about applicable laws, regulations, and accreditation standards • Report known or suspected unethical conduct and compliance, privacy, or safety concerns

🎯 Requirements

• High School diploma or equivalent • 1 year of customer service, healthcare, or office experience • Computer skills and dexterity for data entry and retrieval of patient information • Effective verbal and written communication skills • Proficiency with Windows-style applications (Word, Excel and Power Point), role-specific software, and keyboard • Strong interpersonal skills • Ability to multi-task • Ability to perform effectively in a fast-paced, ever-changing environment • Ability to remain calm and professional in high-pressure/stressful situations involving patient financial and medical conversations • Ability to work with minimal supervision and make independent decisions • Reliable transportation, as travel to other facilities may be required • Must comply with applicable federal, state, and local laws, accreditation standards, and regulatory requirements

🏖️ Benefits

• Full-time employment • Equal opportunity employment • Reasonable accommodations for individuals with disabilities