Customer Service Representative, Plumbing/HVAC Experience Required

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $1.3k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Offshore Launch

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

☁️ SaaS

B2B • SaaS • AI

Offshore Launch is a company that provides AI-powered virtual assistant services to help businesses offload administrative tasks and streamline their operations. By leveraging global talent, Offshore Launch offers significant cost savings, operational efficiencies, and fosters a productive work environment where local teams can focus on high-impact work. Their unique approach includes embedding experienced career professionals into client teams, coupled with ongoing training and AI tools to enhance performance.

📋 Description

• Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed. • Handle overflow and after-hours customer inquiries. • Use AT&T Office@Hand (RingCentral VoIP) to manage customer calls professionally and correspond with other team members. • Utilize Scorpion and Chirp dashboards to track and manage leads. • Follow company scripts and prompts to ensure a smooth customer booking process. • Communicate with technicians and office managers to provide job details and updates. • Ask relevant plumbing-related questions to gather necessary information for service calls. • Maintain detailed and accurate customer records in the CRM system. • Complete other admin tasks as needed.

🎯 Requirements

• At least 2 years of experience in HVAC or Plumbing. • Familiarity with Service Titan or similar dispatching & scheduling software. • Strong verbal and written communication skills in English. • Ability to multi-task and manage high call volumes while maintaining professionalism. • Availability during designated work hours, including weekends. • Comfortable working with VoIP systems (AT&T Office@Hand/RingCentral) and lead tracking software. • Detail-oriented with strong problem-solving skills to assist customers effectively. • Knowledge of plumbing services is a plus, but willingness to learn is essential.

🏖️ Benefits

• Up to $1300 depending on experience • Guaranteed annual bonus of one month's salary • Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores • Comprehensive health benefits, including dependents: health, life, vision and dental insurance. • 16 days PTO