Customer Service Technical Expert – Cycling

Job not on LinkedIn

🕒 July 21

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AMain Sports & Hobbies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🛍️ eCommerce

🛒 Retail

⚽ Sports

eCommerce • Retail • Sports

AMain Sports & Hobbies is an e-commerce leader in remote-control hobbies and performance cycling. Founded by enthusiasts for enthusiasts, AMain Hobbies has grown into one of the nation’s leading online and retail destinations for RC vehicles, models, and hobby gear. With a mission to share the fun and camaraderie of sports and hobbies, it offers products ranging from radio control cars, planes, and drones to cycling products and train sets. Headquartered in Chico, California, AMain combines digital innovation with local expertise, creating an unmatched customer experience while engaging hobbyists of all levels and ages.

📋 Description

• Diagnose and troubleshoot complex technical and compatibility issues related to cycling components, accessories, and apparel • Recommend, select, and help locate merchandise based on unique customer needs • Effectively support customers across multiple platforms, including computer-based phone systems, SMS, Live Chat, and email • Process orders through e-commerce platform and resolve customer issues regarding order statuses • Partner with Returns department to evaluate technical, cycling-related returns • Proactively research and identify inventory discrepancies by verifying digital data against physical stock • Identify and report customer contact trends and contribute to broader department goals

🎯 Requirements

• Extensive technical knowledge of bicycles, components, and the cycling industry • Proficient with computers (MS Office, Excel, E-mail/Internet) • Minimum typing speed of 25 w.p.m. • Strong verbal and written communication skills • High attention to detail • Exceptional multitasking abilities in a fast-paced environment • Basic proficiency in measuring, calculating rates/ratios/percentages, and interpreting basic inventory graphs

🏖️ Benefits

• N/A