Customer Service Technical Expert – Cycling

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AMain Sports & Hobbies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

Driven by Passion. Powered by Fun.

📋 Description

• Diagnose and troubleshoot complex technical and compatibility issues related to cycling components, accessories, and apparel • Recommend, select, and help locate merchandise based on unique customer needs • Effectively support customers across multiple platforms, including computer-based phone systems, SMS, Live Chat, and email • Process orders through e-commerce platform and resolve customer issues regarding order statuses • Partner with Returns department to evaluate technical, cycling-related returns • Proactively research and identify inventory discrepancies by verifying digital data against physical stock • Identify and report customer contact trends and contribute to broader department goals

🎯 Requirements

• Extensive technical knowledge of bicycles, components, and the cycling industry • Proficient with computers (MS Office, Excel, E-mail/Internet) • Minimum typing speed of 25 w.p.m. • Strong verbal and written communication skills • High attention to detail • Exceptional multitasking abilities in a fast-paced environment • Basic proficiency in measuring, calculating rates/ratios/percentages, and interpreting basic inventory graphs

🏖️ Benefits

• N/A