
10,000+ employees
Founded 1891
🏥 Healthcare
⚕️ Healthcare Insurance
🧘 Wellness
Healthcare • Healthcare Insurance • Wellness
OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.
🔥 0 minutes ago
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10,000+ employees
Founded 1891
🏥 Healthcare
⚕️ Healthcare Insurance
🧘 Wellness
Healthcare • Healthcare Insurance • Wellness
OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.
• Design, build, test, train, deploy, and support Epic applications • Optimize clinical and operational workflows and translate business requirements into Epic configuration, integrations, and reporting • Partner with operational leaders, end users, architects, technical leads, engineers, IT teams, clinical teams, and managed service providers • Lead process improvement activities for application management and Epic-related training • Gather and refine requirements, map workflows, and conduct gap analyses • Create and maintain specifications, decision logs, design documents, configuration documentation, and process documentation • Manage smaller system implementation and upgrade projects using waterfall or agile methodologies • Mentor junior analysts and provide best-practice guidance • Configure Epic records, master files, profiles, rules, security classes, and workflows • Develop and execute unit, integrated, and UAT test plans; resolve defects and document test evidence • Validate interfaces, printing, reporting, downstream workflows, and regression coverage • Coordinate release management, environment moves, and downtime procedures • Provide go-live and post-live hypercare, rounding, office hours, tip sheets, and at-the-elbow support • Manage service requests and incidents, meet SLAs, perform triage and root-cause analysis • Support Epic, Workday, Kronos, third-party imaging, AI, and other applications • Collaborate on HL7, FHIR, PDF, CCD/CCDA, Clarity/Caboodle, registry, and operational reporting workflows • Support CMS and Joint Commission readiness, audits, privacy/security controls, and ITIL-aligned processes • Design and manage customized training programs and the CareConnect curriculum • Maintain training environments and communicate system releases and upgrades • Manage, prioritize, assign, and resolve end-user training requests and incidents • Document incidents and resolutions and implement preventative support improvements
• Bachelor's Degree in computer science, Information Technology, Healthcare Administration, or a related field • Minimum of 5-7 years of experience in system analysis and support within a healthcare environment • In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience) • Strong requirements gathering, workflow design, and testing skills • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies • Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation • Proven track record of managing complex projects and leading cross-functional teams • Epic Training Environment Build certified and 3+ years of experience • 2 Epic Application Principal Trainer certifications • Current Epic Certification or Proficiency in one or more relevant module(s) preferred for Application Build role • 3+ years of Epic build and configuration experience preferred for Application Build role • Previous experience in a leadership or supervisory role preferred • Experience with system integration, HL7, FHIR, and interface testing preferred • Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools preferred • Prior work in patient access, billing, coding, finance, or clinical operations preferred • ITIL Foundation certification desired, not required • Certifications in one or more Epic applications desired • Experience in a large healthcare system or hospital setting desired • Experience with other healthcare applications and systems desired • Knowledge of healthcare regulations and compliance standards desired • Familiarity with cloud computing platforms such as AWS or Azure desired • Experience with business intelligence and analytics tools desired • Advanced degree in a related field is a plus
• Full-time schedule with 40 scheduled weekly hours • Day shift
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