Relief Referral Coordinator

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $30 - $41 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oregon Health & Science University Foundation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Oregon Health & Science University Foundation is a charitable organization dedicated to supporting healthcare innovation and education. The foundation funds vital programs across Oregon Health & Science University, advancing groundbreaking research in areas such as cancer, children's health, brain health, and reproductive health. Through donations and community support, OHSU Foundation aims to create a healthier future by facilitating access to cutting-edge medical care and fostering the next generation of healthcare professionals.

📋 Description

• Receive, review, and process incoming referrals and related documentation from external providers using Epic and various referral sources • Validate referral completeness, including demographics, referring provider information, diagnoses/procedures, requested services, and supporting documentation • Interpret medical terminology, diagnostic language, urgency indicators, and procedural requests • Review and enter diagnoses using ICD10 codes or approved free-text selections • Apply intake, diagnosis, and specialty-specific referral matrices to determine appropriate routing • Assess and assign routine, urgent, or emergent referral priority levels • Create and manage referral records in Epic, including referral type, department, location, and point of service • Attach documentation to the correct Epic referral and confirm patient identity • Identify incomplete, misdirected, or inappropriate referrals and route them for resolution • Communicate with referring providers, clinic staff, internal stakeholders, and rarely patients to obtain missing information • Clarify referral intent, urgency, or destination when documentation is unclear or conflicting • Document intake actions, decisions, and discrepancies in Epic • Escalate complex referrals, routing uncertainties, access barriers, and safety concerns • Support centralized access, outpatient clinics, and diagnostic services from referral receipt through routing for scheduling and clinical review • Identify workflow barriers and quality concerns affecting referral accuracy, timeliness, and patient access • Report issues, challenges, and potential risks to leadership • Participate in optimizing intake workflows, referral accuracy, and Epic system performance • Review and recommend updates to referral matrices • Validate matrix accuracy in collaboration with leadership • Perform additional duties supporting Centralized Access Service operations

🎯 Requirements

• Bachelor’s degree plus 2 years’ experience working in an ambulatory clinic, OR Associate’s degree plus 4 years’ experience working in an ambulatory clinic, OR High School diploma plus 6 years’ experience working in an ambulatory clinic • Knowledge of multiple ambulatory workflows • Medical terminology course completion preferred • Experience in a centralized access center or medical referral management role preferred • Experience supporting patient scheduling workflows preferred • Epic electronic medical record experience preferred • Experience performing detailed, high-volume work requiring accuracy and independent judgment • Experience reviewing, interpreting, and processing medical documents • Experience managing or processing referrals across multiple clinics or services • Working knowledge of medical terminology, diagnoses, procedures, and diagnostic testing • Ability to interpret ICD10 diagnosis codes and clinical referral documentation • Proficiency in Epic referral workflows, including referral creation, appointment requests, diagnosis entry, documentation, and attachment management • Understanding of ambulatory specialty clinic structures and diagnostic referral workflows • Knowledge of patient identification standards, confidentiality requirements, and HIPAA regulations • Ability to manage competing priorities in a high-volume environment while maintaining accuracy and compliance • Excellent verbal and written communication skills • Commitment to patient-centered access, service excellence, and equitable care delivery • Ability to maintain concentration and attention to detail throughout the workday • Prolonged sitting and sustained computer use; extensive keyboard and mouse use

🏖️ Benefits

• Work from home position • Monday-Friday business hours • Variable schedule/hours • No drug testing • Opportunities to learn and advance within OHSU’s system of hospitals and clinics • Inclusive workplace and reasonable accommodation support