Oracle CX Solution Architect, Service Cloud, Field Service Cloud

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🔥 36 minutes ago

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OmegaHires

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏢 Enterprise

Recruitment • Enterprise • IT Services

OmegaHires is a full-service digital and enterprise IT staffing firm that focuses on providing both permanent and contingent workforce solutions across various digital and enterprise technologies. The company specializes in UX development with full stack developers using modern technologies such as React, Angular, and Node. js, as well as microservices development utilizing Java, Scala, Go, and SQL. OmegaHires also provides expertise in integration and big data technologies, DevOps for automated CI/CD pipelines, and enterprise IT management including ERP and SAP systems. Committed to "responsible recruiting," OmegaHires uses unique sourcing and assessment methodologies and offers training and mentorship to ensure candidates meet the evolving needs of their clients.

📋 Description

• Lead overall Oracle CX solution strategy and architecture • Define future-state Customer Service and Field Service operating model • Conduct executive workshops and CX transformation assessments • Align business processes with Oracle CX capabilities and industry best practices

🎯 Requirements

• 15+ years of overall Oracle CRM/CX consulting experience • 8+ years of Oracle CX Cloud experience • 5+ years of Oracle Field Service (OFS) Cloud experience • At least 3 end-to-end Oracle CX Cloud implementations as Solution Architect • Experience leading large-scale service transformation programs across multiple business units and geographies • Deep hands-on experience in Oracle Fusion Service, Oracle Service Cloud, Oracle Field Service Cloud, Oracle CPQ, Oracle Sales, Commerce, Order Management, Oracle Digital Assistant, Oracle Knowledge Management, Oracle Customer Experience Platform, Oracle AI & Agentic Service capabilities • Oracle Field Service Cloud Implementation Professional Certification • Oracle Fusion Service Certification