Solution Consultant Director – Partner Channel

🕒 June 25

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 41%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omilia - Conversational Intelligence

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🛡️ Insurance

✈️ Travel

Consulting • Insurance • Travel

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

📋 Description

• Lead and scale Omilia's pre-sales function within an assigned region or global segment • Drive revenue growth through technical excellence and team performance • Own the end-to-end pre-sales function, including team structure, capacity, engagement quality, and commercial outcomes • Collaborate with Sales Directors, Account Executives, Product, and Delivery • Manage, develop, retain, recruit, and onboard Solution Consultants and Demo Engineers • Set standards for solution architecture quality, RFP responses, and demonstration credibility • Own strategic relationships with complex, high-value prospects as senior technical authority • Lead discovery workshops, solution design reviews, executive presentations, and major-account demos • Review and approve demos, solution architectures, Scopes of Work, High Level Effort Estimates, and RFP responses • Define pre-sales strategy, prioritize pipeline coverage, and align resources to opportunity value • Build reusable demos, solution templates, objection frameworks, and technical battle cards • Serve as senior escalation point for technical blockers, integrations, and scope questions • Translate field intelligence into product roadmap input • Drive pre-sales forecasting accuracy and visibility into deal progression, technical risk, and resource requirements • Represent Omilia at senior customer forums, industry events, and partner engagements • Ensure accurate technical handover from Sales to Delivery • Continuously improve pre-sales processes, tooling, methodology, skills, and team capability

🎯 Requirements

• Significant and demonstrable track record in pre-sales leadership within enterprise SaaS or conversational AI/CCaaS, with direct experience managing and developing Solutions Consultant or Pre-Sales Engineer teams • Deep knowledge of conversational AI, voice IVR, NLU, and contact center automation technologies • Proven ability to lead and close complex, high-value enterprise deals across multiple stakeholder levels (CX, IT, Procurement, C-suite) • Strong commercial acumen and fluency in enterprise SaaS sales cycles, procurement dynamics, deal structuring, and technical positioning • Experience designing and reviewing complex solution architectures involving SaaS platforms, REST APIs, CCaaS integrations, and enterprise technology ecosystems • Demonstrated ability to build and develop high-performing pre-sales teams • Excellent executive communication and facilitation skills • Experience building reusable pre-sales assets and enablement programmes • Professional fluency in written and verbal English • Willingness and ability to travel internationally as required • Hands-on experience with AWS Connect, Genesys Cloud, NICE CXone, or RingCentral is nice to have • Background in computational linguistics, NLU model design, or dialogue management is nice to have • Exposure to AI Act, GDPR, or other EU enterprise AI regulatory frameworks is nice to have • German or other DACH-market languages are a strong advantage • Domain expertise in Banking, Insurance, Utilities, Healthcare, or Telco is nice to have • Familiarity with SAP, Salesforce, Microsoft Dynamics, or similar CRM/ERP integrations is nice to have • Experience in a scale-up or high-growth enterprise software environment is nice to have

🏖️ Benefits

• Fixed compensation • Long-term employment with the working days vacation • Development in professional growth (courses, training, etc) • Being part of successful cutting-edge technology products that are making a global impact in the service industry • Proficient and fun-to-work-with colleagues • Apple gear • Equal opportunity and diverse, inclusive workplace

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