Customer Service Representative

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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One80 Intermediaries

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments.

📋 Description

• Answer questions and resolve problems initiated by insureds and carriers via telephone, mail, and e-mail • Research or refer coverage, claims, cost, and billing questions to resolve them • Contribute to business retention efforts • Provide excellent customer service via phone to clients • Maintain accurate customer service history notes regarding client calls and changes to benefits and policies • Assist with processing client requests received via mail, fax, and email • Update and maintain customer records in the administration system • Process and analyze new business and policy transactions • Correct company records to adjust errors • Mail specified forms and route completed forms for processing

🎯 Requirements

• High School diploma or General Education degree (GED) • 1-2 years of relevant customer service and/or call center experience • Previous experience in the insurance, healthcare, or similar industry is highly desired • Proficient PC user skills with MS Word, Outlook, Excel, and other computer software programs • Bilingual ability to effectively communicate with Spanish-speaking customers is desired but not required

🏖️ Benefits

• Equal opportunity workplace • Collaborative environment • Commitment to local communities • Culture built on integrity, superior capabilities and grit