Client Experience Champion

Job not on LinkedIn

🔥 36 minutes ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Customer Advocate

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OneDigital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

OneDigital is a company that specializes in providing insurance, financial services, and HR consulting solutions. By leveraging technology and innovation, OneDigital aims to transform complex and inefficient landscapes through business automation, APIs, product development, and AI. Their services include employee benefits consulting, property and casualty insurance, retirement plan administration, and wealth management. OneDigital is committed to diversity, equity, inclusion, and belonging within its corporate culture and offers a range of services aimed at helping businesses and individuals achieve their aspirations of health, success, and financial security.

📋 Description

• Maintain a deep knowledge of our current software and products and how they work. • Aid in giving clients the best experience possible and focus your strengths on business growth. • Serve as the bridge between Implementation, Service, Product, and Client Success by driving adoption of value-added solutions such as Share & Perform, Analytics Dashboards, Learn & Grow LMS, and other strategic offerings. • Focus on client education, product adoption, training, and continuous improvement initiatives. • Develop and deliver training programs, coach team members, and serve as a subject matter expert.

🎯 Requirements

• Bachelor’s degree or combination of education and training experience • 3+ years of experience with iSolved software required. • Experience in Payroll, HCM, HR Technology, Benefits Administration, or Workforce Management solutions. • Strong interpersonal skills, with the ability to communicate effectively, both verbally and in writing. • Exceptional presentation skills and the ability to pivot during live training as needed. • Excellent time management skills, and ability to meet deadlines, prioritize and manage several tasks effectively. • Ability to see the big picture, utilizing good business judgement to help our customers be successful with their iSolved account. • Outstanding customer service skills are required, and SaaS experience preferred. • Ability to learn technology quickly through instruction and self-training.

🏖️ Benefits

• health, • wellbeing, • retirement, • paid time off, • overtime pay for non-exempt employees, • robust learning and development programs, • reimbursement of job-related expenses per the company policy, • employee perks and discounts