Human Resources Business Partner

🔥 24 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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OneDigital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💸 Finance

👥 HR Tech

Insurance • Finance • HR Tech

OneDigital is a company that specializes in providing insurance, financial services, and HR consulting solutions. By leveraging technology and innovation, OneDigital aims to transform complex and inefficient landscapes through business automation, APIs, product development, and AI. Their services include employee benefits consulting, property and casualty insurance, retirement plan administration, and wealth management. OneDigital is committed to diversity, equity, inclusion, and belonging within its corporate culture and offers a range of services aimed at helping businesses and individuals achieve their aspirations of health, success, and financial security.

📋 Description

• Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers. • Provides guidance and support to client inquiries regarding payroll, benefits, human resources, and general employee relations as applicable, escalating to partnering departments as needed. • Manage ongoing long-term client relationships by resolving issues, communicating any changes in program parameters, providing procedure updates, etc. • Meet with assigned clients quarterly or by defined schedule to determine service quality and/or service needs. • Ensure clients maintain a favorable perception of RE’s service delivery and quality. • Ensuring the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes. • Conduct new client orientations, including benefits enrollment, and new hire onboarding. • Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts. • Provide training to client contacts on RE’s services, process, payroll systems, employee benefits and support procedures. • Provides feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery. • Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs. • Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.

🎯 Requirements

• Bachelor’s degree preferred; or 6+ years’ experience will be accepted in lieu of degree • 3+ years’ professional Operations, Client Services, Account Management and/or Sales experience • Proficiency in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc. • Must have excellent oral, written, and interpersonal communication skills. • Must have demonstrated ability to work effectively in a diverse workforce.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Overtime pay for non-exempt employees • Job-related expenses reimbursement • Employee perks and discounts • Robust learning and development programs