Program Administrator

🔥 1 hour ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟢 Junior

🖥️ Administration

🚫👨‍🎓 No degree required

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OneMagnify

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1967

📣 Marketing

🛍️ eCommerce

🤖 Artificial Intelligence

Marketing • eCommerce • Artificial Intelligence

OneMagnify is a company focused on creating optimal customer experiences through digital transformation. They specialize in a variety of services including customer research, brand experience, UI/UX design, website development, eCommerce, and programmatic media powered by AI. By leveraging data-driven strategies and technology, OneMagnify enhances customer engagement and develops personalized experiences at scale for their clients.

📋 Description

• Serve as a primary point of contact for dealers, independent repair facilities, and customers via phone and email • Provide guidance on program rules, eligibility, and technical website issues • Follow through on inquiries to ensure issue resolution • Conduct semi-scripted outbound mystery shop calls • Assess customer service interactions against program guidelines • Capture findings accurately for quality and program improvement • Work across client-owned platforms and OneMagnify systems • Use Salesforce Service Cloud to manage contact records, cases, and follow-ups • Identify root causes and escalate issues appropriately • Facilitate dealer and customer rewards programs, including processing financial payouts • Ensure data accuracy and compliance when handling sensitive personally identifiable information • Partner with operations and delivery teams to keep programs running smoothly • Communicate with teammates through Microsoft Teams, email, phone, and on-camera meetings • Share patterns, issues, and feedback to improve program execution and customer experience • Operate within quality standards and documented work practices

🎯 Requirements

• High school diploma or equivalent experience • At least 3 months of customer service experience in a call center, operations, or client-facing environment • Clear written and verbal communication skills with a focus on follow-through • Comfort working in Microsoft Outlook, Word, and Excel • Ability to navigate multiple systems and resolve basic technical issues in a remote setting • Experience handling sensitive customer information with care and discretion • Customer-first mindset balanced with accountability to process and accuracy • Demonstrated initiative in day-to-day work • Familiarity with Salesforce Service Cloud or similar CRM platforms is nice to have • Exposure to automotive dealer programs, incentive programs, or rewards fulfillment is nice to have • Experience working within service-level agreements tied to client contracts is nice to have • Comfort working across integrated marketing, data, or technology delivery teams is nice to have • Early exposure to automation, QA tools, or AI-assisted workflows in customer operations is nice to have

🏖️ Benefits

• Remote work arrangement • Training provided during the first 3 weeks upon hire • Defined work schedule after training: 10:30am-7pm ET, Monday through Friday