Renewals Manager

🔥 4 minutes ago

🌐 United Kingdom, Singapore, +2 more countries – Remote

🇬🇧 United Kingdom – Remote 🇸🇬 Singapore – Remote 🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 15%

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OneSignal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📣 Marketing

💼 Consulting

☁️ SaaS

Marketing • Consulting • SaaS

OneSignal is a market-leading customer engagement platform that provides push notifications, email, SMS, in-app messaging, and Live Activities to enhance user engagement and retention. The platform is tailored to enable businesses to maximize engagement, personalize user communication, and drive revenue growth through various messaging channels. Trusted by over a million businesses across diverse industries, OneSignal supports sectors such as gaming, eCommerce, finance, and media by offering seamless integration and automation capabilities, without requiring extensive engineering resources. With features like drag-and-drop workflow builders and advanced analytics, OneSignal helps marketing teams improve efficiency and reach their audiences more effectively.

📋 Description

• Own the end-to-end renewal cycle for high-volume non-managed and Scaled accounts across EMEA and APAC • Execute digital-first renewal cadences using email, reminders, and calls • Negotiate standard renewals within established pricing and packaging guidelines • Partner with Finance to resolve overdue invoices, failed payments, and billing disputes • Monitor account health, usage, and payment signals in Planhat, Salesforce, and billing systems • Identify expansion opportunities and escalate strategic or complex renewals • Maintain accurate renewal records, forecasts, and dashboards • Partner cross-functionally to improve renewal processes, collections, and retention outcomes

🎯 Requirements

• 2+ years of experience in B2B SaaS renewals, account management, inside sales, collections, or customer success • Demonstrated success achieving renewal, retention, or collections targets, with measurable results • Ability to manage hundreds of renewal dates, quotes, and invoices simultaneously • Strong attention to detail across contracts, order forms, pricing, and billing records • Confidence navigating customer conversations around pricing, overdue payments, and cancellations • Clear, concise written communication • Proficiency with CRM, customer data, and spreadsheet tools such as Salesforce and Planhat • Working knowledge of SaaS contract terms, including auto-renewals, notice periods, and payment terms • Flexibility to support customers across EMEA and APAC time zones

🏖️ Benefits

• Remote work as the default option in the United Kingdom • Remote work as the default option in the United States, specified states, Singapore, and Canada • Flex seating options for employees to work together in-person in New York and other areas • Personal growth opportunities • Reasonable accommodation for applicants with disabilities • Equal employment opportunity and anti-discrimination protections

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