BPaaS Support Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Series B on 2015-06

B2B • SaaS • Finance

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Act as the first point of contact for customer support, handling ticket triage and routing • Create and manage Workday user accounts, including username and password setup • Assign OSV Service Centers to users and manage account lifecycle (creation, password resets, deactivation) • Generate and analyze OSV reports for auditing customer tenant access • Troubleshoot and resolve Workday Multi-Factor Authentication (MFA) issues • Support internal customer security administration for support and services teams • Follow security policies and standard operating procedures, including login and password communications • Identify and resolve data or configuration issues; investigate trends and anomalies • Suggest and implement improvements to better support customers and internal processes • Collaborate with cross-functional teams to meet customer expectations • Maintain professional communication and adhere to case management guidelines • Participate in team activities and contribute positively to team culture • Complete tasks within agreed timelines, ensuring high-quality, error-free deliverables • Demonstrate adaptability in managing shifting priorities and workloads

🎯 Requirements

• 1–2 years of experience with HRIS platforms and/or business application support systems • Experience with Workday and OSV Service Center platforms preferred • Proficiency in Microsoft Office (Word, Excel, Outlook) • Basic knowledge of Salesforce and Workday products or domain • Experience working in a ticketing/case system

🏖️ Benefits

• Values-based culture • Upward mobility • Opportunities for professional development